The “Ask A Question via Email” action allows you to a questions to a specified e-mail addresses with responses that you configure. This action then receives the responses and lets you reference the selected answers in later steps of your workflow.

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Creating a Workflow using the Ask a question via Email Action

  1. In the Workflow Editor, click to open the Action panel and search for “Ask a question via Email” action. Alternatively, you can drag the action to the step.
  1. Enter the following parameters in your step.
ParameterDescription
ToThe recipients email address
SubjectEmails subject
QuestionQuestions to be answered
AnswersPossible answers separated by a comma
Timeout in minutes (optional)Timeout in minutes for the recipient to respond
Default timeout response (optional)The default answer if the recipient does not respond
While the user is waiting for a response, the Step output shows Workflow execution paused.The recipient receives an email with a question and possible answers. An answer is selected and the Workflow continues to run in accordance with the answer.
  1. The recipient will then receive the question to their Email.
  1. You can then navigate back to your workflow where you can find the response to your question in the output of your Workflow.

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Ask a question via email using an SMPT server

This action works the exact same way as the Ask a question via E-mail however it allows you to Ask a question via E-mail using a SMPT Server
In order to use this action, you need to create a connection by navigating to the top-right hand corner of your Step, select “Connection required” and then select an existing connection or create a new connection by selecting Create new connection. Select the SMPT Server option and fill out all the necessary fields and then click create connection