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Run Workflow on Workflow Failure

When a workflow fails, it is possible to execute another workflow to handle the failure. The workflow that handles the failure is an Event-Based Workflow that is triggered by a Blink Error. The purpose of this trigger is to execute a workflow in case another workflow encounters an error. The payload of the error event is the error returned from the step that failed the workflow execution.

  1. Select the Event-Based Workflow option type.

  2. Select Blink Error Event and then select the "Continue". The Blink Error Event setup is displayed.

  3. Next, create the steps to handle the error to suit your needs. You can use the Blink Error Event payload in the workflow steps, to reference data related to the error that occurred.

  4. After finalizing your workflow, proceed by selecting then "Publish and Activate" button in the top-right corner, then return to your workspace.

  5. Select a published workflow you would like to add the Blink Error Event to.

    note

    Please note that the Blink Error Event exclusively works with workflows that use Event-Based or Scheduled trigger types. On-Demand workflows are not compatible.

  6. You will be navigated to the chosen Workflow Overview page.

  7. Under the Run workflow on error section, choose from the dropdown menu a Blink Error Event workflow you have previously created as the playbook to run. So whenever an error occurs in the currently selected workflow during execution, the chosen Blink Error Event workflow from the dropdown menu, will activate prompting the chosen workflow to run accordingly.

  8. Finish by, clicking the "X" button in the top-right corner to apply the changes.