Case Management Triggers
When creating an Event-based Workflow, there are a variety of different Case Management Triggers you can choose from to trigger your automated workflow.
Case Closed- This event will trigger the automated workflow when a case closes.
Case Opened- This event will trigger the automated workflow when a case is open.
Timeline Event- This event will trigger the automated workflow when a case's timeline event is created.
Case Field Updated- This event will trigger the automated workflow when a case field is updated.
Table Record Updated- This event will trigger the automated workflow when a table record is updated.
Timeline Comment Event -This event will trigger the automated workflow when a comment is added to the case's timeline
Case Deleted- This event will trigger the automated workflow when a case gets deleted.
Case Status SLA Expiry- This event will trigger the automated workflow when a case status's SLA expires.
New Table Record- This event will trigger the automated workflow when a new record is added to a Case Management's Table.
Task Expiry- This event will trigger the automated workflow when a task expires.
Case SLA Expiry- This event will trigger the automated workflow when a case's SLA expires.