Case Actions

Create Case

Adding a Case to the Case Management Table by filling in the following parameters in the step.

Parameter	Description
Case Name	The name of the case.
Status	The case's status.
Case Type	The type of case.
Case Manager	The email address of the person who created the case.
Severity	The severity rank of your Case. It can be: Low, Medium, High or Critical.
SLA	The duration of time within which a task pertaining to the case must be completed before the SLA time period is reached.
Tags	Tags linked to the case.
Vendors	The Vendor associated with the case.
Overview	A brief summary of the case.
Collaborators	Users who collaborate on the case.
Custom Fields (JSON Format)	Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record column to the subject table.
Advanced- Dedup Table	The selected table to evaluate the duplicated condition (Dedup Condition)against.
Advanced- Dedup Condition	The duplicate condition to check wether to insert the record or not. When the condition is met, the record will not be inserted.
Advanced- Linked Observables	The Name and ID of the Observable you want to link to the Case.
Advanced- Linked Alerts	The Name and ID of the Alert you want to link to the Case.
Advanced- Linked Attachments	The Name and ID of the Attachment you want to link to the Case.
Advanced- Linked Tasks	The Name and ID of the Tasks you want to link to the Case.
Advanced- Linked Cases	The Name and ID of a different Case you want link to the Case

Share Case

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• You can only share a Case if a user has a Blink account

• If a Case is shared with a user who has only Viewer permissions for Case Management, but their overall user role (e.g., "Owner" with full access) allows for more permissions, they will still be able to edit the Case. In this scenario, their higher role permissions override the "Viewer" restriction on the shared Case.

Parameter	Description
Share Action	1. Add Shared Users and Groups: Adds the selected users and groups to the existing list of shared users without removing any current access permissions. or 2.Overwrite shared users and groups: Replaces all previously shared users and groups with the new selection, removing access permissions for anyone not included in this update
Case ID	The ID of the Case. It can be the id or the case_id field of the Case.
Share Scope	Determines whether a user with whom the case is shared has Viewer orEdit RBAC permissions.
Users and Groups	The internal user or group to share the selected case with.

Unshare Case

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case.
Users and Groups	The internal user or group to share the selected case with.

Append to Case Overview

This action appends a text to the overview of a Case.

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Overview	text to append to the case overview

Append Attachment to Case Overview

This action appends an attachment to the overview of a Case.

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Ensure that the attachment is an image; otherwise, it will appear as a broken file icon in the case overview.

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Attachment ID	The ID of the attachment. It needs to use the attachment field of the attachment
Width	The width of the attachment in pixels. The height will automatically adjust to maintain the image's proportions

Append Tags to Case

This action appends tags to your Case. The new tags are in addition to the existing case tags.

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Tags	Tag Options

Delete Case

Deleting a Case from the Case Management Table by filling in the case ID. The ID can be the display ID e.g. INC-00001 or the GUID of the case, obtainable from the case object.

Parameter	Description
Case	The ID of the Case. It can be the id or the case_id field of the Case

Update Case

Updating Case in the Case Management Table by filling in the following parameters in the step. This action overwrites the existing data of the case.

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Case Name	The name of the case.
Case Type	The type of the case.
Case Manager	The email address of the person who created the case
Severity	The severity rank of your Case. It can be: Low, Medium, High or Critical
SLA	The duration of time within which a task pertaining to the case must be completed before the SLA time period is reached
Tags	Tags linked to the case
Vendors	Vendors involved in the case
Overview	A brief overview of the case.
Case Summary	A brief summary of the case.
Status	The case's status.
Collaborator	Email Address of people collaborating on the case with you
Custom Fields (JSON Format)	Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record column to the subject table.

Update Case Status SLA

Changing the Case Status SLA by filling in the following parameters in the step.

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Use the variable picker to select either the id or the case_id of the case to be updated from a previous step or the Workflows inputs. Alternatively, you can choose a specific case directly from the dropdown menu.

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Status	The case's status
SLA	The time duration in Days, Hours, or Minutes.

Close Case

Changing the status of a Case to Closed by filling in the following parameters in the step.

Parameter	Description
Case	The ID of the Case. It can be the id or the case_id field of the Case.
Close Reason	Reason for closing the Case - Automatically Resolved, Completed, False Positive, Duplicate or No action needed.
Close Details	Details about closing the Case
Close Linked Tasks	Close all non-blocking tasks linked to the case

Get Case URL

Get a specific Case's URL address.

Parameter	Description
Case ID	The ID of the Case It can be the id or the case_id field of the Case

Add Comment to Case

Add a comment to a chosen Case

Parameter	Description
Case ID	The ID of the Case. It can be the id or the case_id field of the Case
Comment	The Content of the Comment to add to the Case

Export Case

Exports the given case and its relevant data as a Zip containing:

• PDF file containing case details (metadata and overview).
• CSV file containing the case timeline.
• CSV files for all related case management tables.
• Attachment files associated with the case.

note

The maximum size of a file created by a step is 500 MB.

For more information, see Files Limitations and Workflow Runtime Limitations.

Parameter	Description
Case ID	Use the variable picker to select either the id or the case_id of the case to be updated from a previous step or the workflow inputs. Alternatively, you can choose a specific case directly from the dropdown menu.
File Identifier	The identifier of the file. This will be used as input for subsequent steps. Please ensure the file identifier ends with .zip.

List Timeline Events

List a case's timeline events.

Parameter	Description
Case ID	Use the variable picker to select the id of the case to be updated from a previous step or the automation inputs. Alternatively, you can choose a specific case directly from the dropdown menu.
Event Type	Filter the timeline events by specific event types. Multiple event types can be selected.
From	The start date for filtering timeline events.
To	The end date for filtering timeline events.
Limit	Limit the number of results.
Offset	The offset of the results.

Increase Case Severity

Increases the case severity by one. If the severity is already at the maximum level (Critical), it remains unchanged.

Parameter	Description
Case ID	Use the variable picker to select either the id or the case_id of the case to be updated from a previous step or the workflow inputs. Alternatively, you can choose a specific case directly from the dropdown menu.

Decrease Case Severity

Decreases the case severity by one. If the severity is already at the minimum level (Low), it remains unchanged.

Parameter	Description
Case ID	Use the variable picker to select either the id or the case_id of the case to be updated from a previous step or the workflow inputs. Alternatively, you can choose a specific case directly from the dropdown menu.