Actions
Alert Actions
Actions
Alert Actions
All the Case Management Alert Actions.
Create Alert
Adding an Alert to a Case by filling in the following parameters in the step.
| Parameter | Description |
|---|---|
| Name | The name of the Alert |
| Vendor | The Vendor associated with the alert |
| Event | The Alert Event |
| Severity | This is the severity rank of your Case. It can be: Low, Medium, High or Critical |
| Link Cased | The Name and ID of the Case you want to add to this Alert to |
| Description | A brief explanation explaining the Alert |
| Custom Fields (JSON Format) | Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record columnto the subject table. |
| Advanced- Dedup Table | The selected table to evaluate the duplicated condition (Dedup Condition)against. |
| Advanced- Dedup Condition | The duplicate condition to check whether to insert the record or not. When the condition is met, the record will not be inserted. |
| Advanced- Linked Observables | The Name and ID of the Observable you want to link to this Alert |
| Advanced- Linked Alerts | The Name and ID of the Alert you want to link to this Alert. |
| Advanced- Linked Attachments | The Name and ID of the Attachment you want to link to this Alert. |
| Advanced- Linked Tasks | The Name and ID of the Tasks you want to link to this Alert. |
Delete Alert
Deleting an Alert from a Case by filling in the following parameters in the step.
| Parameter | Description |
|---|---|
| Alert ID | The Alert’s ID |
Update Alert
Updating an already existing Alert in a Case by filling in the following parameters in the step. This action overwrites all of the alert’s data.
| Parameter | Description |
|---|---|
| Alert | The Alert’s ID |
| Name | The updated Name of the Alert |
| Alert Type | The updated Alert type |
| Vendor | The Vendor associated with the alert |
| Severity | The severity rank of your Case. It can be: Low, Medium, High or Critical |
| Event | The Alert Event |
| Description | A brief explanation explaining the Alert |
| Custom Fields (JSON Format) | Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record column to the subject table. |