The Case Management Dashboard provides a comprehensive overview of all case activities in Case Management. It helps you track the volume, severity, and status of cases, monitor performance metrics like MTTR (Mean Time to Resolution), and measure automation-driven savings. Visual graphs and data points make it easy to identify trends, workload distribution, and overall efficiency.

This image is provided as an example of a Case Management Dashboard. The appearance of your own Dashboard may vary depending on how you configure your case management workflows, data sources (i.e alerts, observables, actions) and customization options.
ComponentDescription
1Open CasesDisplays the total number of open cases, organized by Critical, High, Medium, and Low severity levels. This provides a quick snapshot of the current case load by urgency.
2High and critical severity casesA line chart showing the number of active High and Critical severity cases over a selected time period. Use the timeframe dropdown to filter and view trends for different periods.
3High and Critical Severity Cases Created and ResolvedA line chart showing how many High and Critical severity cases were created and resolved over a specified timeframe. Easily adjust the timeframe using the dropdown to analyze case flow trends.
4Case Status’s- Open, In progress and ClosedProvides the current status breakdown of all cases, including New, Open, In Progress, Escalated, and Closed cases. Includes average time spent in each status to help monitor case handling efficiency.
5Money Saved and Time Saved and Actions AutomatedSummarizes the cost savings, hours saved, and automated actions achieved through Case Management. Adjust the timeframe to view ROI for different periods
6AlertsDisplays the total number of alerts processed, along with a breakdown by vendor (such as CrowdStrike, Okta, ProofPoint) to show where alerts are coming from.
7Performance MetricsKey performance indicators including MTTR-(the average time it takes to resolve a case), Manual MTTR-(the average resolution time excluding cases that were closed automatically), percentage of automatically closed cases, and SLA compliance rates. Useful for evaluating team efficiency and process effectiveness.