Case Status SLA Expiry

Triggers a workflow on a case status SLA expiry.

info

Workflows based on this trigger will search for new events every minute.

Sample Event

{
    "case": {
        "auto_id": 1,
        "case_id": "INC-00001",
        "case_manager": [
            "johndoe@test.com"
        ],
        "case_tags": null,
        "close_reason": null,
        "closed_at": null,
        "collaborators": null,
        "created_at": 1688543077886,
        "created_by": "johndoe@test.com",
        "id": "46a0c957-75d2-4d60-af34-fhk4573jg",
        "name": "New Case",
        "overview": null,
        "severity": 1,
        "sla": null,
        "sla_expiry": null,
        "status": "OPEN",
        "summary": null,
        "type": null,
        "updated_at": 1688543077886,
        "updated_by": "johndoe@test.com"
    },
    "expired_sla": {
        "status": "OPEN",
        "sla": 60000,
        "elapsed_time_in_msec": 78116
    }
}