Case Closed

Triggers a workflow when a case is closed.

note

For long-text fields (e.g., Summary), the returned value will be a substring of the full content. To obtain the complete value, retrieve the entire case.

info

Workflows based on this trigger will search for new events every minute.

Sample Event

{
    "alert_ids": null,
    "attachment_ids": null,
    "auto_id": 10635,
    "case_id": "INC-10635",
    "case_ids": null,
    "case_manager": null,
    "case_tags": null,
    "close_reason": "Automatically resolved",
    "closed_at": null,
    "closed_by": null,
    "closed_by_automation": false,
    "collaborators": null,
    "created_at": 1732194432630,
    "created_by": "test@blinkops.com",
    "id": "bb2a5fcc-423b-4536-8b7a-63a547216579",
    "ioc_ids": null,
    "mitre_attack": null,
    "name": "New Case",
    "observable_ids": null,
    "overview": null,
    "severity": 1,
    "sla": null,
    "sla_expiry": null,
    "status": "OPEN",
    "summary": null,
    "task_ids": null,
    "test": null,
    "type": null,
    "updated_at": 1732194441635,
    "updated_by": "test@blinkops.com",
    "vendors": null
}