Triggers a workflow on a case SLA expiry record
Note Workflows based on this trigger will search for new events every minute.
{ "auto_id": 1, "case_id": "INC-00000", "case_manager": [ "johndoe@test.com" ], "case_tags": null, "closed_at": null, "created_at": 1688543077886, "created_by": "johndoe@test.com", "id": "46a0c957-75d2-4d60-af34-fhk4573jg", "name": "New Case", "overview": null, "severity": 1, "sla": 180000, "sla_expiry": 1688543257886, "status": "OPEN", "type": null, "updated_at": 1688543077886, "updated_by": "johndoe@test.com" }
Was this page helpful?
