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Case SLA Expiry

Triggers a workflow on a case SLA expiry record.

info

Workflows based on this trigger will search for new events every minute.

Sample Event​

{
    "auto_id": 1,
    "case_id": "INC-00000",
    "case_manager": [
        "johndoe@test.com"
    ],
    "case_tags": null,
    "closed_at": null,
    "created_at": 1688543077886,
    "created_by": "johndoe@test.com",
    "id": "46a0c957-75d2-4d60-af34-fhk4573jg",
    "name": "New Case",
    "overview": null,
    "severity": 1,
    "sla": 180000,
    "sla_expiry": 1688543257886,
    "status": "OPEN",
    "type": null,
    "updated_at": 1688543077886,
    "updated_by": "johndoe@test.com"
}