Triggers
Case SLA Expiry
Case Management
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Triggers
Case SLA Expiry
Triggers a workflow on a case SLA expiry record
Note Workflows based on this trigger will search for new events every minute.
Sample Event
{
"auto_id": 1,
"case_id": "INC-00000",
"case_manager": [
"johndoe@test.com"
],
"case_tags": null,
"closed_at": null,
"created_at": 1688543077886,
"created_by": "johndoe@test.com",
"id": "46a0c957-75d2-4d60-af34-fhk4573jg",
"name": "New Case",
"overview": null,
"severity": 1,
"sla": 180000,
"sla_expiry": 1688543257886,
"status": "OPEN",
"type": null,
"updated_at": 1688543077886,
"updated_by": "johndoe@test.com"
}
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