Note: For long-text fields (e.g., Summary), the returned value will be a substring of the full content. To obtain the complete value, retrieve the entire case.
Note: Workflows based on this trigger will search for new events every minute.
Sample Event
Testing Workflows Triggered by a Case Event
When building a workflow triggered by a case event, the testing parameters include a “Fetch event” button. This button retrieves a recent case ID for testing purposes.
However, it’s important to note that the returned case ID may reference a case that has been deleted since the last polling interval. This behavior is expected and by design.
As a result, the fetched ID may not always return valid case data when used in subsequent steps.
Recommendation:
Builders should account for this scenario by implementing appropriate error handling in their workflows to manage cases where the retrieved ID is no longer valid.
