Attachment Actions

Create Attachment

Adding an Attachment to a Case by filling in the following parameters in the step.

Parameter	Description
File Identifier	The file identifier of the attachment. You can create a file identifier using the Download File from an URL Action
Name	The Attachment Name
Attachment Type	The type of Attachment
Description	A brief explanation explaining the Attachment
Linked Cases	The Case’s ID linked to this Attachment
Custom Fields (JSON Format)	Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record column to the subject table.
Advanced- Linked Observables	The Name and ID of the Observable you want to link to this Attachment.
Advanced- Linked Alerts	The Name and ID of the Alert you want to link to this Attachment.
Advanced- Linked Tasks	The Name and ID of the Tasks you want to link to this Attachments.
Advanced- Linked Cases	The Name and ID of a different Case you want link to this Attachment.

Download Attachment

Download an Attachment from a Case by filling in the following parameters in the step.

Parameter	Description
Attachment ID	The ID of the Attachment. It can be the `id` or the `attachment_id` field of the attachment

Delete Attachment

Deleting an Attachment from a Case by filling in the following parameters in the step.

Parameter	Description
Attachment ID	The ID of the Attachment. It can be the `id` or the `attachment_id` field of the attachment

Update Attachment

Updating an already existing Attachment in a Case by filling in the following parameters in the step. This action overwrites all of the attachment’s data.

Parameter	Description
Attachment ID	The ID of the Attachment. It can be the `id` or the `attachment_id` field of the Attachment
Name	The updated Name of the Attachment.
Attachment Type	The type of Attachment.
Description	A brief explanation explaining the Attachment.
Custom Fields (JSON Format)	Add a Custom Field in JSON format. Please note that this applies only if you have manually added a custom record column to the subject table.

Case Management

Automated Case Management

Case Management Interface

Agent Blink

Triggers & Actions

Case Management Settings

Create Attachment

Download Attachment

Delete Attachment

Update Attachment

​Create Attachment

​Download Attachment

​Delete Attachment

​Update Attachment

Create Attachment

Download Attachment

Delete Attachment

Update Attachment