In the Blink Platform, access permissions to Blink resources and their functionality are managed through Role-based Access Control (RBAC) and User Roles. Blink Users are assigned User Roles based on two distinct scopes: the Tenant scope and the Workspace Scope. The Tenant scope covers permissions across the entire tenant, while the Workspace scope focuses on permissions within individual workspaces. Each role has its own set of predefined roles and permissions. Every Blink user has at least one Tenant Role and a separate Workspace role for each workspace they are part of. User Roles can differ between workspaces; for example, you might be an Owner in one workspace and a Contributor in a different. Additionally, you have the option to create your own custom user roles.

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Important Key Terms to Understand: RBAC, Scopes and User Roles

  1. Role-Based Access Controls (RBAC) is a system that limits network access based on an individual’s role within an organization. It involves assigning permissions and privileges to ensure users have the appropriate level of access according to their roles and responsibilities.
  2. Scopes- A scope defines where specific tasks a user or service account in an organization can be preformed.
  3. User Roles are aggregations of scopes that define what tasks a user can perform based on the access permissions assigned to their role within the organization.

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Tenant Role Scope

Under the Tenant Role Scope , you can be assigned a built-in user role as an Admin, Builder, Consumer, Tenant Guest or any custom user role created in your Tenant scope.

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1. Admin

As an Admin, you have full access to all Workspaces and control over all tenant settings.
Please note that users assigned an Admin Role in the Tenant Scope have editing permissions across all tenant workspaces.

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2. Consumer

As a Consumer, you have full access to Self-service portal access and read only access to Case management

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3. Builder

As a Builder, you have access to workspaces you are a member of and have full access to the Self Service Portal.

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4. Tenant Guest

As a Tenant Guest you have only access permissions to view Workspaces

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Workspaces Role Scope

Under the Workspace Role Scope , you can be assigned a built-in role as an Owner, Contributor, Viewer or Case Management Guest or any custom Workspace user role created in your Tenant. To assign a user a Workspace Role , follow these instructions.

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1. Owner

As an owner, you have full access to the workspace and workspace settings.

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2. Contributor

As a contributor, you have full access to the workspaces.

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3. Viewer

As a viewer, you can only observe the mentioned features without the ability to edit or create them.

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4. Case Management Guest

As a Case Management Guest, you have access permissions to specific cases within Case Management.

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Adding a New Custom Role

  1. In the top-right corner, click on New Role button in the top right-corner.
  2. A dialogue box will open, displaying all user role permissions.
  3. Add a Role Name and a Role Description.
  4. Select a Role Scope by selecting between a Tenant Role or a Workspace Role from the dynamic dropdown.
Please note that Tenant Role or a Workspace Role have different access permissions
  1. Then, select the relevant checkboxes to customize user role permissions and then click the create icon.