To begin using Case Management in Blink, you first need to enable it within your Workspace Settings. This short guide walks you through each step. Once enabled, the Case Management feature will appear in the left-hand navigation menu, giving you access to Cases, Alerts, Observables, Attachments, Tasks, and more.
Note: Only users with the Tenant Admin role have permission to perform this configuration.
1

Navigate to Settings

Click on your initials in the bottom-left corner of the screen to open the settings menu. Then select Workspace to view your available workspaces.
2

Select the Relevant Workspace

You will be directed to your ‘Workspace Settings’ showing all workspaces you are a member of. Use the search bar to find the specific workspace where you want to enable Case Management.
3

Enable the Case Management Feature

Under the Enable Feature column, click the dropdown menu and check the box next to ‘Case Management’ to enable it for the selected workspace.
4

Confirm Feature Activation

Once enabled, the ‘Cases’ feature will appear in your left-hand navigation menu.
If the ‘Cases’ feature has not yet appeared in the navigation menu, when enabled, try refreshing the page