If you are using Case Management version 9.0, you should refer to this page
These Workflows are useful tools for customers to use.

​
Utility- Close Stale Cases

This utility workflow closes any cases which have not been updated in last 30 days.

​
Utility- Daily Missing Template Alerts

This utility workflow is designed to be customized by the customer to generate a Missing Template report tailored to their specific needs.

​
Utility- Find Similar Cases

This utility workflow takes a case ID as the input and generates a JSON output that lists similar cases based on shared observables. The degree of similarity is displayed as a percentage.

​
Utility- Update All Enrichments

This utility workflow re-enriches all observables in currently open cases, or in relevant closed cases if the look-back feature is enabled.

​
Utility- Update Enrichment

This utility workflow takes an observable ID as input and re-enriches the corresponding observable.