Case Management Settings
In your Case Management Settings, you can view all the details related to the different Case Management Table's columns and their field values, such as editing a Case's Status SLA or adding your own custom Alert Type for example.
Please note that the Case Management Settings page will only be available to users who have the case_management:admin
permissions. For more information about Case Management Permissions, click here.
![Thumbnail](/img/CaseManagement/CaseManagementSettings.gif)
In the Cases section of the Case Management Settings, you can manage various aspects of your Cases details:
- In the Case Type tab, you can edit existing case types, delete them, or add custom case types.
![Thumbnail](/img/CaseManagement/CaseTypeSettings.gif)
- In the Status tab you can add your own custom active statuses or customize existing Case Statuses. You can also edit the Case Status SLA.
![Thumbnail](/img/CaseManagement/EditStatus.gif)
- In the Response tab, add new actions or modify existing ones.
![Thumbnail](/img/CaseManagement/ResponseAction.gif)
- In the Close Reason tab, you can edit, delete existing close reasons or add custom ones.
![Thumbnail](/img/CaseManagement/CloseReasonSettings.gif)
- In the Tags Tab, you can edit the already existing tags, delete tags or create new tags.
![Thumbnail](/img/CaseManagement/CaseTagsSettings.gif)
In the Alerts section of your Case Management Settings you can:
- In the Alert Type tab, you can edit existing Alerts, delete them, or add custom Alerts.
![Thumbnail](/img/CaseManagement/AlertTypeSettings.gif)
- In the Response tab, add new actions or modify existing ones.
![Thumbnail](/img/CaseManagement/AlertResponseSettings.gif)
In the IOCs section of your Case Management Settings you can:
- In the IOCs Type tab, you can edit existing IOCs, delete them, or add custom IOCs.
![Thumbnail](/img/CaseManagement/IOCTypeSettings.gif)
- In the Response tab, add new actions or modify existing ones.
![Thumbnail](/img/CaseManagement/IOCResponseAction.gif)
In the Attachments section of your Case Management Settings you can:
- In the Attachments Type tab, you can edit existing Attachments, delete them, or add custom Attachments.
![Thumbnail](/img/CaseManagement/AttachmentTypeSettings.gif)
- In the Response tab, add new actions or modify existing ones.
![Thumbnail](/img/CaseManagement/AttachmentResponseAction.gif)
In the Tasks section of your Case Management Settings you can:
- In the Status tab you can add your own custom active statuses or customize the already existing Task Statuses.
![Thumbnail](/img/CaseManagement/TaskStatusSettings.gif)
- In the Response tab, you can add an actions or make changes to an already existing action.
![Thumbnail](/img/CaseManagement/TasksResponseAction.gif)
- If you have created a custom table, you’ll find it in the Custom section of the Case Management Settings. Here, you can add, edit, or delete the table’s fields.
![Thumbnail](/img/CaseManagement/CustomFieldsSettings.gif)
- For any custom fields you’ve added to the Cases Table, Alerts Table, IOCs Table, or the Attachment Table, you will see them as a separate tab on the Settings page. You can easily add, edit, or delete these custom fields.
![Thumbnail](/img/CaseManagement/CustomTableSettings.gif)