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Case Management Triggers

When creating an Event-based Workflow, there are a variety of different Case Management Triggers you can choose from to trigger your automated workflow.
  1. Case Closed- This event will trigger the automated workflow when a case closes.
  2. Case Opened- This event will trigger the automated workflow when a case is open.
  3. Timeline Event- This event will trigger the automated workflow when a case’s timeline event is created.
  4. Timeline Comment Event -This event will trigger the automated workflow when a comment is added to the case’s timeline
  5. Case Field Updated- This event will trigger the automated workflow when a case field is updated.
  6. Table Record Updated- This event will trigger the automated workflow when a table record is updated.
  7. Case Deleted- This event will trigger the automated workflow when a case gets deleted.
  8. Case Status SLA Expiry- This event will trigger the automated workflow when a case status’s SLA expires.
  9. New Table Record- This event will trigger the automated workflow when a new record is added to a Case Management’s Table.
  10. Task Expiry- This event will trigger the automated workflow when a task expires.
  11. Case SLA Expiry- This event will trigger the automated workflow when a case’s SLA expires.