Case Management Triggers
When creating an Event-based Workflow, there are a variety of different Case Management Triggers you can choose from to trigger your automated workflow.- Activity Comment Event- This event will trigger the automated workflow when a comment is added to a case management activity event.
- Activity Event- This event will trigger the automated workflow when the configured case management activity event occurs.
- Case Closed- This event will trigger the automated workflow when a case closes.
- Case Opened- This event will trigger the automated workflow when a case is open.
- Timeline Event- This event will trigger the automated workflow when a case’s timeline event is created.
- Timeline Comment Event -This event will trigger the automated workflow when a comment is added to the case’s timeline
- Case Field Updated- This event will trigger the automated workflow when a case field is updated.
- Table Record Updated- This event will trigger the automated workflow when a table record is updated.
- Case Deleted- This event will trigger the automated workflow when a case gets deleted.
- Case Status SLA Expiry- This event will trigger the automated workflow when a case status’s SLA expires.
- New Table Record- This event will trigger the automated workflow when a new record is added to a Case Management’s Table.
- Task Expiry- This event will trigger the automated workflow when a task expires.
- Case SLA Expiry- This event will trigger the automated workflow when a case’s SLA expires.
