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Workflows
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Case Management

Overview

Blink supports the following Zendesk Actions:

  • (Soft) Delete Ticket
  • Add A User To An Organization
  • Assign Ticket
  • Attach File To Ticket
  • Change Ticket Priority
  • Change Ticket Status
  • Comment On A Ticket
  • Create Ticket
  • Create User
  • Get Ticket
  • List All Users
  • List Memberships By Account
  • List Memberships By Organization
  • List Memberships By User
  • List Tickets
  • Remove User From Organization
  • Search
  • Upload File
  • Zendesk Custom Action

Missing an action? You can always create your own.

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Case Management
  • About Case Management
  • Key Case Management Concepts
  • Case Management Dashboard
  • Case Management Limitations
Automated Case Management
  • About Automated Case Management Processes
  • Alert Ingestion Workflows
  • Alert Processing
  • Enrichment Workflows
  • Response Workflows
  • Error Handling Workflow
  • Recovery Workflows
  • Utility Workflows
Case Management Dashboard
  • Case Management Dashboard
Case Management Interface
  • Managing Cases
  • Cases
  • Observables
  • Alerts
  • Attachments
  • Tasks
Triggers & Actions
  • Actions
  • Triggers
Case Management Settings
  • Settings
  • Case Management Permissions

Overview

Blink supports the following Zendesk Actions:

  • (Soft) Delete Ticket
  • Add A User To An Organization
  • Assign Ticket
  • Attach File To Ticket
  • Change Ticket Priority
  • Change Ticket Status
  • Comment On A Ticket
  • Create Ticket
  • Create User
  • Get Ticket
  • List All Users
  • List Memberships By Account
  • List Memberships By Organization
  • List Memberships By User
  • List Tickets
  • Remove User From Organization
  • Search
  • Upload File
  • Zendesk Custom Action

Missing an action? You can always create your own.

Assistant
Responses are generated using AI and may contain mistakes.

Was this page helpful?

youtubexlinkedin
Powered by Mintlify