Create Ticket

Create a new, unassigned ticket.

External Documentation

To learn more, visit the Zendesk documentation.

Basic Parameters

Parameter	Description
Assignee	The assignee of the ticket.
Body	Content of the ticket.
Group ID	The assignee group of the ticket.
Priority	The urgency of the ticket. Allowed values are "urgent", "high", "normal", "low" or the values defined in your account.
Requester	The requester of the ticket.
Subject	A title for the ticket.
Ticket Type	The type of the ticket.

Advanced Parameters

Parameter	Description
Custom Fields	Custom fields of the ticket to add.
Tags	The tags of the ticket.

Example Output

{
    "ticket": {
        "url": "https://ref4433.zendesk.com/api/v2/tickets/34.json",
        "id": 34,
        "external_id": null,
        "via": {
            "channel": "api",
            "source": {
                "from": {},
                "to": {},
                "rel": null
            }
        },
        "created_at": "2024-07-04T06:18:53Z",
        "updated_at": "2024-07-04T06:18:53Z",
        "generated_timestamp": 0,
        "type": "incident",
        "subject": "ticket name",
        "raw_subject": "ticket name",
        "description": "ticket description",
        "priority": null,
        "status": "open",
        "recipient": null,
        "requester_id": 19941392906909,
        "submitter_id": 19941392906909,
        "assignee_id": 19941392906909,
        "organization_id": 19941416889373,
        "group_id": 19941426321181,
        "collaborator_ids": [],
        "follower_ids": [],
        "email_cc_ids": [],
        "forum_topic_id": null,
        "problem_id": null,
        "has_incidents": false,
        "is_public": true,
        "due_at": null,
        "tags": [
            "1",
            "2",
            "tag"
        ],
        "custom_fields": [
            {
                "id": 19941396964765,
                "value": null
            }
        ],
        "satisfaction_rating": null,
        "sharing_agreement_ids": [],
        "custom_status_id": 19941426304285,
        "fields": [
            {
                "id": 19941396964765,
                "value": null
            }
        ],
        "followup_ids": [],
        "ticket_form_id": 19941416743453,
        "brand_id": 19941416847901,
        "allow_channelback": false,
        "allow_attachments": true,
        "from_messaging_channel": false
    }
}

Workflow Library Example

Create Ticket with Zendesk and Send Results Via Email

Preview this Workflow on desktop