Creating a Zendesk connection
To create the connection you need:- To enable API token access
- A token
- A Zendesk URL
Obtaining the credentials
Enabling API token access
API token access is disabled by default. Before you can generate an API token, enable API token access.- In Admin Center sidebar, click Apps and integrations.
- Select APIs > Zendesk APIs.
- Click the Token Access toggle to enable API token access.

Generating an API token
Once you have enabled API token access, admins can generate an API token.- In Admin Center sidebar, click Apps and integrations.
- Select APIs > Zendesk APIs.
- Click the Settings tab, and make sure Token Access is enabled.
-
Click the Add API token button to the right of Active API Tokens.
The token is generated and displayed.
- Enter an API token description.
- Copy the token and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
-
Click Save to return to the API page.
If you click the token to reopen it, a truncated version of the token is displayed.
Creating your connection
- In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
- Select the Zendesk icon. A dialog box with name of the connection and connection methods appears.
- (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
- Select Access Token as the method to create the connection.
-
Fill in the parameters:
- The token
- The Zendesk API address
- The Zendesk email
- (Optional) Click Test Connection to test it.
- Click Create connection. The new connection appears on the Connections page.