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Zendesk Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.

Creating a Zendesk connection​

To create the connection you need:

  • To enable API token access
  • A token
  • A Zendesk URL

Obtaining the credentials​

note

API token access is disabled by default. Before you can generate an API token, enable API token access by following this guide.

  1. Log in to your Zendesk account and click the gear icon on the left hand menu.

    settings_zendesk

  2. Click Go to Admin Center.

    Admin_center_zendesk

  3. On the left hand menu click Apps and integrations > Zendesk API.

    zendesk_api

  4. Select the checkbox and click Get Started.

    enable_api_zendesk

  5. Go to Zendesk's API settings, click the Enabled toggle and then click Add API token.

    toggle_add_token

  6. Copy the generated token and click Save.

    copy_token

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the Zendesk icon. A dialog box with name of the connection and connection methods appears.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select Access Token as the method to create the connection.
  5. Fill in the parameters:
    • The token
    • The Zendesk API address
    • The Zendesk email
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.