Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.
Creating a Zendesk connection
To create the connection you need:
- To enable API token access
- A token
- A Zendesk URL
Obtaining the credentials
Enabling API token access
API token access is disabled by default. Before you can generate an API token, enable API token access.
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In Admin Center sidebar, click Apps and integrations.
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Select APIs > Zendesk APIs.
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Click the Token Access toggle to enable API token access.
Generating an API token
Once you have enabled API token access, admins can generate an API token.
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In Admin Center sidebar, click Apps and integrations.
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Select APIs > Zendesk APIs.
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Click the Settings tab, and make sure Token Access is enabled.
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Click the Add API token button to the right of Active API Tokens.
The token is generated and displayed.
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Enter an API token description.
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Copy the token and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
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Click Save to return to the API page.
If you click the token to reopen it, a truncated version of the token is displayed.
Creating your connection
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In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
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Select the Zendesk icon. A dialog box with name of the connection and connection methods appears.
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(Optional) Edit the name of the connection. At a later stage you cannot edit the name.
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Select Access Token as the method to create the connection.
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Fill in the parameters:
- The token
- The Zendesk API address
- The Zendesk email
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(Optional) Click Test Connection to test it.
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Click Create connection. The new connection appears on the Connections page.