Get a ticket by its ID.

External Documentation

To learn more, visit the Zendesk documentation.

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Parameters

ParameterDescription
Ticket IDThe ID of the ticket to retrieve.

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Example Output

{
	"ticket": {
		"assignee_id": 235323,
		"collaborator_ids": [
			35334,
			234
		],
		"created_at": "2009-07-20T22:55:29Z",
		"custom_fields": [
			{
				"id": 27642,
				"value": "745"
			},
			{
				"id": 27648,
				"value": "yes"
			}
		],
		"custom_status_id": 123,
		"description": "The fire is very colorful.",
		"due_at": null,
		"external_id": "ahg35h3jh",
		"follower_ids": [
			35334,
			234
		],
		"from_messaging_channel": false,
		"generated_timestamp": 1304553600,
		"group_id": 98738,
		"has_incidents": false,
		"id": 35436,
		"organization_id": 509974,
		"priority": "high",
		"problem_id": 9873764,
		"raw_subject": "{{dc.printer_on_fire}}",
		"recipient": "support@company.com",
		"requester_id": 20978392,
		"satisfaction_rating": {
			"comment": "Great support!",
			"id": 1234,
			"score": "good"
		},
		"sharing_agreement_ids": [
			84432
		],
		"status": "open",
		"subject": "Help, my printer is on fire!",
		"submitter_id": 76872,
		"tags": [
			"enterprise",
			"other_tag"
		],
		"type": "incident",
		"updated_at": "2011-05-05T10:38:52Z",
		"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
		"via": {
			"channel": "web"
		}
	}
}

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Workflow Library Example

Get Ticket with Zendesk and Send Results Via Email

Preview this Workflow on desktop

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