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Get Ticket

Get a ticket by its ID.

External Documentation

To learn more, visit the Zendesk documentation.

Parameters​

ParameterDescription
Ticket IDThe ID of the ticket to retrieve.

Example Output​

{
    "ticket": {
        "assignee_id": 235323,
        "collaborator_ids": [
            35334,
            234
        ],
        "created_at": "2009-07-20T22:55:29Z",
        "custom_fields": [
            {
                "id": 27642,
                "value": "745"
            },
            {
                "id": 27648,
                "value": "yes"
            }
        ],
        "custom_status_id": 123,
        "description": "The fire is very colorful.",
        "due_at": null,
        "external_id": "ahg35h3jh",
        "follower_ids": [
            35334,
            234
        ],
        "from_messaging_channel": false,
        "generated_timestamp": 1304553600,
        "group_id": 98738,
        "has_incidents": false,
        "id": 35436,
        "organization_id": 509974,
        "priority": "high",
        "problem_id": 9873764,
        "raw_subject": "{{dc.printer_on_fire}}",
        "recipient": "support@company.com",
        "requester_id": 20978392,
        "satisfaction_rating": {
            "comment": "Great support!",
            "id": 1234,
            "score": "good"
        },
        "sharing_agreement_ids": [
            84432
        ],
        "status": "open",
        "subject": "Help, my printer is on fire!",
        "submitter_id": 76872,
        "tags": [
            "enterprise",
            "other_tag"
        ],
        "type": "incident",
        "updated_at": "2011-05-05T10:38:52Z",
        "url": "https://company.zendesk.com/api/v2/tickets/35436.json",
        "via": {
            "channel": "web"
        }
    }
}

Workflow Library Example​

Get Ticket with Zendesk and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop