Actions
Change Ticket Priority
Integrations
- Integrations
- 1Password
- Abnormal
- Absolute
- AbuseIPDB
- Adaptive Shield
- Adobe Cloud
- ADP
- Agari Phishing Response
- Airlock
- Airlock Digital
- Akamai Identity Cloud Social
- Alert Logic
- AlgoSec Firewall Analyzer
- AlienVault OTX
- AlienVault USM
- Anodot
- Ansible
- Anvilogic
- Any Run
- Apex One
- ArcSight ESM
- Area 1
- Asana
- Asset Panda
- Atlassian User Management
- Atlassian User Provisioning
- auth0
- Authentik
- Authomize
- Automox
- AWS
- AWS IAM Identity Center
- Axonius
- Azure
- Azure Data Explorer
- Azure DevOps
- Azure Log Analytics
- Azure Storage
- BambooHR
- Big Fix
- BigPanda
- Bitbucket
- Bitdefender
- Bitsight
- Bitwarden
- Black Duck
- Black Kite
- Blink
- BMC Remedy
- Box
- Brinqa
- Cato Networks
- Censys
- Check Point Harmony
- Check Point Infinity Events
- Check Point XDR-XPR
- Check Point Management
- Checkmarx One
- Checkmarx SAST
- Chorus
- Chronicle
- Cisco Advanced Phishing Protection
- Cisco Domain Protection
- Cisco Meraki
- Cisco Talos
- Cisco Umbrella
- Cisco Webex
- Claroty xDome
- ClearPass
- ClickHouse
- ClickUp
- Cloud Custodian
- Cloudflare
- Cobalt
- Compass
- Confluence
- Confluence Data Center
- Coralogix
- Coralogix Incident Management
- Cortex XDR
- Cortex Xpanse
- CredStash
- Cribl
- CrowdStrike
- CyberArk
- Cybersixgill
- CyCognito
- Cyera
- Cylance
- Cyware CTIX
- Darktrace
- Dasera
- Databricks
- Datadog
- DataSet
- Delighted
- Delinea
- Devo
- Discord
- Docusign
- Domo
- Drata
- Dropbox
- Dropbox Business
- Druva
- Duo
- Duo Auth
- Dynatrace
- EasyVista
- EchoTrail
- Egnyte
- Egnyte Secure Govern
- Elasticsearch
- Entro
- Ermetic
- Exabeam
- Exchange Online
- Expel
- F5 BIG IP
- Falcon LogScale
- Falcon Surface
- Flare.io
- Forcepoint DLP
- Forescout
- FortiGate
- Freshservice
- GCP
- Ghostwriter
- Git
- GitHub
- GitLab
- Glean
- Gmail
- Google Calendar
- Google Chat
- Google Docs
- Google Drive
- Google Forms
- Google Looker
- Google Meet
- Google Sheets
- Google Workspace
- Grafana
- Grip Security
- GYTPOL
- Have I Been Pwned
- HiBob
- HubSpot
- Hunters
- Hybrid Analysis
- Hyperproof
- IBM Cloud
- IBM NS1 Connect
- IBM X Force
- Imperva
- incident.io
- Infoblox Cloud Services Portal
- Integrations
- Intercom
- Intezer
- IP API
- IPinfo
- IPWHOIS
- Ironscales
- Ivanti RiskSense
- Jamf
- JetBrains
- JFrog
- Jira
- Jira Data Center
- Joe Sandbox
- JumpCloud
- Kandji
- Keeper Secrets Manager
- Kenna Security
- KnowBe4
- KnowBe4 Events
- Kubernetes
- Lacework
- LaunchDarkly
- Linear
- Litmos
- LogicMonitor
- LogRhythm
- Manage Engine ServiceDesk Plus
- Mattermost
- Maven
- Microsoft Defender For Cloud
- Microsoft Defender For Cloud Apps
- Microsoft Defender For Endpoints
- Microsoft Defender XDR
- Microsoft E-Discovery
- Microsoft Entra ID
- Microsoft Graph
- Microsoft Intune
- Microsoft Office 365 Management Activity
- Microsoft Outlook
- Microsoft Purview
- Microsoft Sentinel
- Microsoft SQL Server
- Microsoft Teams
- Mimecast
- MISP
- Monday
- MongoDB Atlas
- MxToolbox
- Neo4j
- NetBox
- Netography
- Netskope
- New Relic
- Nightfall AI
- NinjaOne
- Notion
- Nozomi Networks
- Nuclei
- Nucleus
- Nutanix Hypervisor
- Obsidian
- Okta
- OneDrive
- OneLogin
- OneTrust
- OpenAI
- OpenCTI
- Opsgenie
- OPSWAT
- Oracle Cloud
- Oracle HCM
- Orca Security
- OWASP ZAP
- PagerDuty
- Palo Alto Cloud NGFW
- Palo Alto Firewall
- Panther
- Pentera
- Perception Point
- PhishLabs
- PhishLabs Incident Data
- PhishLabs Open Web Monitoring
- Pingdom
- PingID
- PingOne
- PlexTrac
- PortSwigger
- Postman
- Postman SCIM
- Power BI
- PowerShell
- Prisma Access
- Prisma Cloud CSPM
- Prisma Cloud CWP
- Prometheus
- Proofpoint
- Proofpoint ITM
- Proofpoint Protection Server
- Proofpoint Security Awareness Training
- Proofpoint TAP
- Proofpoint Threat Response Auto Pull
- Pub-Sub
- QRadar
- Qualys
- Rapid7
- Rapid7 InsightIDR
- Rapid7 InsightVM Cloud
- Rapid7 Threat Command
- Reco
- Recorded Future
- Red Hat IdM
- Rippling
- runZero
- SafeBase
- Sage HR
- SailPoint
- SailPoint IdentityIQ
- Salesforce
- SAP Ariba
- ScienceLogic
- Securin
- Securin VI
- SecurityScorecard
- Securonix
- SemGrep
- SentinelOne
- ServiceNow
- SharePoint
- Shodan
- Shopify
- Silverfort
- Slack
- Smartsheet
- Snipe-IT
- Snowflake
- Snyk
- SolarWinds Service Desk
- SonarQube
- Sophos
- Split
- Splunk
- Splunk Observability
- Splunk SOAR
- Spur
- StrongDM
- Sumo Logic
- Symantec EDR
- Sysdig
- Tableau
- Tanium
- TeamCity
- TeamViewer
- Telegram
- Tenable
- Tenable Security Center
- Terraform
- Terraform Cloud
- TheHive
- Thinkst Canary
- ThreatQuotient
- Trellix Email Security
- Trello
- Trend Vision One
- Twilio
- UKG HR
- Uptycs
- URLScan
- Vault
- Veracode
- Verkada
- Vertica
- VirusTotal
- VMware Carbon Black
- VMware vSphere
- WeChat
- WhatsApp
- Whois
- WildFire
- Wiz
- Workday
- Workspace ONE UEM
- YesWeHack
- Zendesk
- Zendesk
- Actions
- Overview
- Add A User To An Organization
- Assign Ticket
- Attach File To Ticket
- Change Ticket Priority
- Change Ticket Status
- Comment On A Ticket
- Create Ticket
- Create User
- Get Ticket
- List All Users
- List Memberships By Account
- List Memberships By Organization
- List Memberships By User
- List Tickets
- Remove User From Organization
- Search
- (Soft) Delete Ticket
- Upload File
- Zendesk Custom Action
- Triggers
- Zero Networks
- Zoom
- Zscaler Internet Access
- Zscaler Private Access
Actions
Change Ticket Priority
Change the priority of a ticket.
Parameters
| Parameter | Description |
|---|---|
| Priority | Priority to set for the ticket. |
| Ticket ID | The ID of the ticket to change priority for. |
Workflow Library Example
Change Ticket Priority with Zendesk and Send Results Via Email
Preview this Workflow on desktop
Was this page helpful?
On this page