Assign Ticket

Assign a Ticket to an agent. The action will overwrite the previous responsible agent.

External Documentation

To learn more, visit the Zendesk documentation.

Parameters

Parameter	Description
Agent ID	The ID of the agent to assign the ticket to.
Ticket ID	The ID of the ticket to assign.

Example Output

{
    "audit": {
        "events": [
            {
                "field_name": "subject",
                "id": 206091192546,
                "type": "Create",
                "value": "My printer is on fire!"
            },
            {
                "body": "The smoke is very colorful.",
                "id": 206091192547,
                "type": "Comment"
            },
            {
                "field_name": "status",
                "id": 206091192548,
                "type": "Create",
                "value": "open"
            },
            {
                "field_name": "custom_status_id",
                "id": 206091192549,
                "type": "Create",
                "value": 123
            }
        ]
    },
    "ticket": {
        "custom_status_id": 123,
        "id": 35436,
        "requester_id": 123453,
        "status": "open",
        "subject": "My printer is on fire!"
    }
}

Workflow Library Example

Assign Ticket with Zendesk and Send Results Via Email

Preview this Workflow on desktop