Assign Ticket
Assign a Ticket to an agent. The action will overwrite the previous responsible agent.
External Documentation
To learn more, visit the Zendesk documentation.
Parameters
Parameter | Description |
---|---|
Agent ID | The ID of the agent to assign the ticket to. |
Ticket ID | The ID of the ticket to assign. |
Example Output
{
"audit": {
"events": [
{
"field_name": "subject",
"id": 206091192546,
"type": "Create",
"value": "My printer is on fire!"
},
{
"body": "The smoke is very colorful.",
"id": 206091192547,
"type": "Comment"
},
{
"field_name": "status",
"id": 206091192548,
"type": "Create",
"value": "open"
},
{
"field_name": "custom_status_id",
"id": 206091192549,
"type": "Create",
"value": 123
}
]
},
"ticket": {
"custom_status_id": 123,
"id": 35436,
"requester_id": 123453,
"status": "open",
"subject": "My printer is on fire!"
}
}
Workflow Library Example
Assign Ticket with Zendesk and Send Results Via Email
Preview this Workflow on desktop