External DocumentationTo learn more, visit the Zendesk documentation.
Actions
Assign Ticket
Assign a Ticket to an agent. The action will overwrite the previous responsible agent.

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Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
| Parameter | Description |
|---|---|
| Agent ID | The ID of the agent to assign the ticket to. |
| Ticket ID | The ID of the ticket to assign. |
{
"audit": {
"events": [
{
"field_name": "subject",
"id": 206091192546,
"type": "Create",
"value": "My printer is on fire!"
},
{
"body": "The smoke is very colorful.",
"id": 206091192547,
"type": "Comment"
},
{
"field_name": "status",
"id": 206091192548,
"type": "Create",
"value": "open"
},
{
"field_name": "custom_status_id",
"id": 206091192549,
"type": "Create",
"value": 123
}
]
},
"ticket": {
"custom_status_id": 123,
"id": 35436,
"requester_id": 123453,
"status": "open",
"subject": "My printer is on fire!"
}
}
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