Assign a Ticket to an agent. The action will overwrite the previous responsible agent.
External DocumentationTo learn more, visit the Zendesk documentation.

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Parameters

ParameterDescription
Agent IDThe ID of the agent to assign the ticket to.
Ticket IDThe ID of the ticket to assign.

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Example Output

{
	"audit": {
		"events": [
			{
				"field_name": "subject",
				"id": 206091192546,
				"type": "Create",
				"value": "My printer is on fire!"
			},
			{
				"body": "The smoke is very colorful.",
				"id": 206091192547,
				"type": "Comment"
			},
			{
				"field_name": "status",
				"id": 206091192548,
				"type": "Create",
				"value": "open"
			},
			{
				"field_name": "custom_status_id",
				"id": 206091192549,
				"type": "Create",
				"value": 123
			}
		]
	},
	"ticket": {
		"custom_status_id": 123,
		"id": 35436,
		"requester_id": 123453,
		"status": "open",
		"subject": "My printer is on fire!"
	}
}

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Workflow Library Example

Assign Ticket with Zendesk and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop