Lists all tickets relevant to the user (agent).

External Documentation

To learn more, visit the Zendesk documentation.

​
Example Output

{
	"tickets": [
		{
			"assignee_id": 235323,
			"collaborator_ids": [
				35334,
				234
			],
			"created_at": "2009-07-20T22:55:29Z",
			"custom_fields": [
				{
					"id": 27642,
					"value": "745"
				},
				{
					"id": 27648,
					"value": "yes"
				}
			],
			"custom_status_id": 123,
			"description": "The fire is very colorful.",
			"due_at": null,
			"external_id": "ahg35h3jh",
			"follower_ids": [
				35334,
				234
			],
			"from_messaging_channel": false,
			"generated_timestamp": 1304553600,
			"group_id": 98738,
			"has_incidents": false,
			"id": 35436,
			"organization_id": 509974,
			"priority": "high",
			"problem_id": 9873764,
			"raw_subject": "{{dc.printer_on_fire}}",
			"recipient": "support@company.com",
			"requester_id": 20978392,
			"satisfaction_rating": {
				"comment": "Great support!",
				"id": 1234,
				"score": "good"
			},
			"sharing_agreement_ids": [
				84432
			],
			"status": "open",
			"subject": "Help, my printer is on fire!",
			"submitter_id": 76872,
			"tags": [
				"enterprise",
				"other_tag"
			],
			"type": "incident",
			"updated_at": "2011-05-05T10:38:52Z",
			"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
			"via": {
				"channel": "web"
			}
		}
	]
}

​
Workflow Library Example

List Tickets with Zendesk and Send Results Via Email

Preview this Workflow on desktop

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