Uploads a file that can be attached to a ticket comment.

External Documentation

To learn more, visit the Zendesk documentation.

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Parameters

ParameterDescription
File IdentifierThe identifier of the file. You can create a file identifier using the Set File Variable action.
File NameSpecifies what the file will be named when attached to the ticket comment.For example: user_crash.log.
TokenA token that’s used for adding multiple files to the same upload. The token is valid for 3 days.For further information, please refer to Zendesk Documentation.

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Example Output

{
	"upload": {
		"attachment": {
			"content_type": "image/png",
			"content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
			"deleted": false,
			"file_name": "crash.png",
			"height": "62",
			"id": 1503729607981,
			"inline": false,
			"mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
			"size": 5172,
			"thumbnails": [],
			"url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",
			"width": "80"
		},
		"attachments": [
			{
				"content_type": "image/png",
				"content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
				"deleted": false,
				"file_name": "crash.png",
				"height": "62",
				"id": 1503729607981,
				"inline": false,
				"mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
				"size": 5172,
				"thumbnails": [],
				"url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",
				"width": "80"
			}
		],
		"token": "LXJdriewLBP8JrtzzkN7Ne4k6"
	}
}

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Workflow Library Example

Upload File with Zendesk and Send Results Via Email

Preview this Workflow on desktop

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