External DocumentationTo learn more, visit the Zendesk documentation.
Parameters
| Parameter | Description |
|---|---|
| File Identifier | The identifier of the file. You can create a file identifier using the Set File Variable action. |
| File Name | Specifies what the file will be named when attached to the ticket comment. For example: user_crash.log. |
| Token | A token that’s used for adding multiple files to the same upload. The token is valid for 3 days. For further information, please refer to Zendesk Documentation. |
Example Output
{
"upload": {
"token": "<string>",
"expires_at": "2025-04-15T07:29:04Z",
"attachments": [
{
"url": "<string>",
"id": 34142873249856,
"file_name": "<string>",
"content_url": "<string>",
"mapped_content_url": "<string>",
"content_type": "<string>",
"size": 596895,
"width": 1988,
"height": 1287,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "<string>",
"thumbnails": [
{
"url": "<string>",
"id": 16543355994864,
"file_name": "<string>",
"content_url": "<string>",
"mapped_content_url": "<string>",
"content_type": "<string>",
"size": 2235,
"width": 132,
"height": 48,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "<string>"
}
]
}
],
"attachment": {
"url": "<string>",
"id": 22592852966842,
"file_name": "<string>",
"content_url": "<string>",
"mapped_content_url": "<string>",
"content_type": "<string>",
"size": 632384,
"width": 1661,
"height": 260,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "<string>",
"thumbnails": [
{
"url": "<string>",
"id": 47819782114552,
"file_name": "<string>",
"content_url": "<string>",
"mapped_content_url": "<string>",
"content_type": "<string>",
"size": 3078,
"width": 73,
"height": 20,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "<string>"
}
]
}
}
}
Workflow Library Example
Upload File with Zendesk and Send Results Via Email