Upload File

Uploads a file that can be attached to a ticket comment.

External Documentation

To learn more, visit the Zendesk documentation.

Parameters

Parameter	Description
File Identifier	The identifier of the file. You can create a file identifier using the Set File Variable action.
File Name	Specifies what the file will be named when attached to the ticket comment.For example: user_crash.log.
Token	A token that's used for adding multiple files to the same upload. The token is valid for 3 days.For further information, please refer to Zendesk Documentation.

Example Output

{
    "upload": {
        "attachment": {
            "content_type": "image/png",
            "content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
            "deleted": false,
            "file_name": "crash.png",
            "height": "62",
            "id": 1503729607981,
            "inline": false,
            "mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
            "size": 5172,
            "thumbnails": [],
            "url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",
            "width": "80"
        },
        "attachments": [
            {
                "content_type": "image/png",
                "content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
                "deleted": false,
                "file_name": "crash.png",
                "height": "62",
                "id": 1503729607981,
                "inline": false,
                "mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",
                "size": 5172,
                "thumbnails": [],
                "url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",
                "width": "80"
            }
        ],
        "token": "LXJdriewLBP8JrtzzkN7Ne4k6"
    }
}

Workflow Library Example

Upload File with Zendesk and Send Results Via Email

Preview this Workflow on desktop