To learn more, visit the Zendesk documentation.

​
Parameters​

ParameterDescription
File IdentifierThe identifier of the file. You can create a file identifier using the Set File Variable action.
File NameSpecifies what the file will be named when attached to the ticket comment.For example: user_crash.log.
TokenA token that’s used for adding multiple files to the same upload. The token is valid for 3 days.For further information, please refer to Zendesk Documentation.

​
Example Output​

{    "upload": {        "attachment": {            "content_type": "image/png",            "content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",            "deleted": false,            "file_name": "crash.png",            "height": "62",            "id": 1503729607981,            "inline": false,            "mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",            "size": 5172,            "thumbnails": [],            "url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",            "width": "80"        },        "attachments": [            {                "content_type": "image/png",                "content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",                "deleted": false,                "file_name": "crash.png",                "height": "62",                "id": 1503729607981,                "inline": false,                "mapped_content_url": "https://company.zendesk.com/attachments/token/tyBq1ms40dFaHefSIigxZpwGg/?name=crash.png",                "size": 5172,                "thumbnails": [],                "url": "https://company.zendesk.com/api/v2/attachments/1503729607981.json",                "width": "80"            }        ],        "token": "LXJdriewLBP8JrtzzkN7Ne4k6"    }}

​
Workflow Library Example​

Upload File with Zendesk and Send Results Via Email

Preview this Workflow on desktop

Was this page helpful?

(Soft) Delete TicketZendesk Custom Action