Comment On A Ticket

Add a comment to a ticket.

External Documentation

To learn more, visit the Zendesk documentation.

Parameters

Parameter	Description
Comment Content	The content of the comment.
Public	Check to show the comment publicly.
Ticket ID	The ID of the ticket to comment on.

Example Output

{
    "ticket": {
        "url": "https://xxxxxxxxxx.zendesk.com/api/v2/tickets/x.json",
        "id": "x",
        "external_id": null,
        "via": {
            "channel": "sample_ticket",
            "source": {
                "from": {},
                "to": {},
                "rel": null
            }
        },
        "created_at": "2025-01-12T10:08:40Z",
        "updated_at": "2025-01-12T12:21:25Z",
        "generated_timestamp": "xxxxxxxxxx",
        "type": "incident",
        "subject": "SAMPLE TICKET: Meet the ticket",
        "raw_subject": "SAMPLE TICKET: Meet the ticket",
        "description": "Hi there,\n\nI’m sending an email because I’m having a problem setting up your new product. Can you help me troubleshoot?\n\nThanks,\n The Customer\n\n",
        "priority": "low",
        "status": "open",
        "recipient": null,
        "requester_id": "xxxxxxxxxx",
        "submitter_id": "xxxxxxxxxx",
        "assignee_id": "xxxxxxxxxx",
        "organization_id": null,
        "group_id": "xxxxxxxxxx",
        "collaborator_ids": [],
        "follower_ids": [],
        "email_cc_ids": [],
        "forum_topic_id": null,
        "problem_id": null,
        "has_incidents": false,
        "is_public": true,
        "due_at": null,
        "tags": [
            "sample",
            "support",
            "zendesk"
        ],
        "custom_fields": [
            {
                "id": "xxxxxxxxxx",
                "value": null
            }
        ],
        "satisfaction_rating": {
            "score": "unoffered"
        },
        "sharing_agreement_ids": [],
        "custom_status_id": "xxxxxxxxxx",
        "encoded_id": "xxxxxxxxxx",
        "fields": [
            {
                "id": "xxxxxxxxxx",
                "value": null
            }
        ],
        "followup_ids": [],
        "ticket_form_id": "xxxxxxxxxx",
        "brand_id": "xxxxxxxxxx",
        "allow_channelback": false,
        "allow_attachments": true,
        "from_messaging_channel": false
    },
    "audit": {
        "id": "xxxxxxxxxx",
        "ticket_id": "x",
        "created_at": "2025-01-12T12:21:25Z",
        "author_id": "xxxxxxxxxx",
        "metadata": {
            "system": {
                "client": "xxxxxxxxxx",
                "ip_address": "x.x.x.x",
                "location": "xxxxxxxxxx",
                "latitude": "xx.xxxx",
                "longitude": "-x.xxxx"
            },
            "custom": {}
        },
        "events": [
            {
                "id": "xxxxxxxxxx",
                "type": "Comment",
                "author_id": "xxxxxxxxxx",
                "body": "Comment Example",
                "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Comment Example</p></div>",
                "plain_body": "Comment Example",
                "public": false,
                "attachments": [],
                "audit_id": "xxxxxxxxxx"
            }
        ],
        "via": {
            "channel": "api",
            "source": {
                "from": {},
                "to": {},
                "rel": null
            }
        }
    }
}

Workflow Library Example

Comment on a Ticket with Zendesk and Send Results Via Email

Preview this Workflow on desktop