Update Incident
Updates a ServiceNow incident.
External Documentation
To learn more, visit the ServiceNow documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Incident Fields | A JSON map of fields to apply on the incident."urgency"/"impact" fields may contain the values "1" (High), "2" (Medium), "3"(Low)."assigned_to" field contains the username/ID of the user that the incident will be assigned to. |
| System ID | The ID assigned to the record. |
| Table Name | The name of the table, such as "incident" or "asset". |
Advanced Parameters
| Parameter | Description |
|---|---|
| Access Data Across Domains | Check to access data across domains if authorized. |
| Display Value | Determines the type of data returned, either the actual values from the database or the display values of the fields.Display values are manipulated based on the actual value in the database and user or system settings and preferences.Valid values:
|
| Exclude Reference Link | Flag that indicates whether to exclude Table API links for reference fields.Valid values:
|
| Response Fields | Comma-separated list of fields to return in the response. |
| Return Display Values | Flag that indicates whether to set field values using the display value or the actual value.If selected, treats input values as display values and they are manipulated so they can be stored properly in the database.Otherwise, treats input values as actual values and stored them in the database without manipulation. |
| Supress automatic system fields | Check to suppress auto generation of system fields. |
| View Mode | UI view for which to render the data. Determines the fields returned in the response.If you also specify the Fields parameter, it takes precedent. |
Example Output
{
"result": {
"parent": "",
"made_sla": "true",
"caused_by": "",
"watch_list": "",
"upon_reject": "Cancel all future Tasks",
"sys_updated_on": "2022-12-21 04:08:52",
"child_incidents": "0",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0010034",
"approval_history": "",
"number": "INC0010034",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"user_input": "",
"sys_created_on": "2022-12-21 04:08:52",
"sys_domain": {
"display_value": "global",
"link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
},
"state": "In Progress",
"route_reason": "",
"sys_created_by": "admin",
"knowledge": "false",
"order": "",
"calendar_stc": "",
"closed_at": "",
"cmdb_ci": "",
"delivery_plan": "",
"contract": "",
"impact": "1 - High",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1 - Critical",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2022-12-21 04:08:52",
"business_duration": "",
"group_list": "",
"work_end": "",
"caller_id": "",
"reopened_time": "",
"resolved_at": "",
"approval_set": "",
"subcategory": null,
"work_notes": "",
"universal_request": "",
"short_description": "Example Incident Title",
"close_code": null,
"correlation_display": "",
"delivery_task": "",
"work_start": "",
"assignment_group": "",
"additional_assignee_list": "",
"business_stc": "",
"cause": "",
"description": "Example long description",
"origin_id": "",
"calendar_duration": "",
"close_notes": "",
"notify": "Do Not Notify",
"service_offering": "",
"sys_class_name": "Incident",
"closed_by": "",
"follow_up": "",
"parent_incident": "",
"sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
"contact_type": null,
"reopened_by": "",
"incident_state": "In Progress",
"urgency": "1 - High",
"problem_id": "",
"company": "",
"reassignment_count": "0",
"activity_due": "2022-12-21 06:08:52",
"assigned_to": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"severity": "3 - Low",
"comments": "",
"approval": "Not Yet Requested",
"sla_due": "UNKNOWN",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "0",
"reopen_count": "0",
"sys_tags": "",
"escalation": "Normal",
"upon_approval": "Proceed to Next Task",
"correlation_id": "",
"location": "",
"category": "Inquiry / Help"
}
}
Workflow Library Example
Update Incident with Servicenow and Send Results Via Email
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