Close Incident

Closes an incident ticket of a ServiceNow instance.

External Documentation

To learn more, visit the ServiceNow documentation.

Parameters

Parameter	Description
Incident Fields	A JSON map of fields to apply on the incident. "urgency"/"impact" fields may contain the values "1" (High), "2" (Medium), "3"(Low). "assigned_to" field contains the username/ID of the user that the incident will be assigned to.
System ID	The ID assigned to the record.
Table Name	The name of the table, such as "incident" or "asset".

Example Output

{
    "result": {
        "parent": "",
        "made_sla": "true",
        "caused_by": "",
        "watch_list": "",
        "upon_reject": "Cancel all future Tasks",
        "sys_updated_on": "2022-12-21 04:08:52",
        "child_incidents": "0",
        "hold_reason": "",
        "origin_table": "",
        "task_effective_number": "INC0010034",
        "approval_history": "",
        "number": "INC0010034",
        "resolved_by": "",
        "sys_updated_by": "admin",
        "opened_by": {
            "display_value": "System Administrator",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
        },
        "user_input": "",
        "sys_created_on": "2022-12-21 04:08:52",
        "sys_domain": {
            "display_value": "global",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
        },
        "state": "In Progress",
        "route_reason": "",
        "sys_created_by": "admin",
        "knowledge": "false",
        "order": "",
        "calendar_stc": "",
        "closed_at": "",
        "cmdb_ci": "",
        "delivery_plan": "",
        "contract": "",
        "impact": "1 - High",
        "active": "true",
        "work_notes_list": "",
        "business_service": "",
        "business_impact": "",
        "priority": "1 - Critical",
        "sys_domain_path": "/",
        "rfc": "",
        "time_worked": "",
        "expected_start": "",
        "opened_at": "2022-12-21 04:08:52",
        "business_duration": "",
        "group_list": "",
        "work_end": "",
        "caller_id": "",
        "reopened_time": "",
        "resolved_at": "",
        "approval_set": "",
        "subcategory": null,
        "work_notes": "",
        "universal_request": "",
        "short_description": "Example Incident Title",
        "close_code": null,
        "correlation_display": "",
        "delivery_task": "",
        "work_start": "",
        "assignment_group": "",
        "additional_assignee_list": "",
        "business_stc": "",
        "cause": "",
        "description": "Example long description",
        "origin_id": "",
        "calendar_duration": "",
        "close_notes": "",
        "notify": "Do Not Notify",
        "service_offering": "",
        "sys_class_name": "Incident",
        "closed_by": "",
        "follow_up": "",
        "parent_incident": "",
        "sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
        "contact_type": null,
        "reopened_by": "",
        "incident_state": "In Progress",
        "urgency": "1 - High",
        "problem_id": "",
        "company": "",
        "reassignment_count": "0",
        "activity_due": "2022-12-21 06:08:52",
        "assigned_to": {
            "display_value": "System Administrator",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
        },
        "severity": "3 - Low",
        "comments": "",
        "approval": "Not Yet Requested",
        "sla_due": "UNKNOWN",
        "comments_and_work_notes": "",
        "due_date": "",
        "sys_mod_count": "0",
        "reopen_count": "0",
        "sys_tags": "",
        "escalation": "Normal",
        "upon_approval": "Proceed to Next Task",
        "correlation_id": "",
        "location": "",
        "category": "Inquiry / Help"
    }
}

Workflow Library Example

Close Incident with Servicenow and Send Results Via Email

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