Integrations
- Integrations
- 1Password
- Abnormal
- Absolute
- AbuseIPDB
- Acronis
- Adaptive Shield
- Adobe Cloud
- ADP
- Agari Phishing Response
- Airlock
- Airlock Digital
- Akamai Identity Cloud Social
- Alert Logic
- AlgoSec Firewall Analyzer
- Alienvault OTX
- Alienvault USM
- Anthropic
- Anodot
- Any Run
- Ansible
- Anvilogic
- Apex One
- ArcSight ESM
- Area 1
- Asana
- Asset Panda
- Atlassian Crowd
- Atlassian User Management
- Atlassian User Provisioning
- AuditBoard
- auth0
- Authentik
- Authomize
- Automox
- AWS
- AWS IAM Identity Center
- Axonius
- Azure
- Azure Data Explorer
- Azure DevOps
- Azure Log Analytics
- Azure Storage
- BambooHR
- Big Fix
- BigPanda
- Bitbucket
- Bitdefender
- Bitsight
- Bitwarden
- Black Duck
- Black Kite
- Blink
- BMC Remedy
- Box
- Brinqa
- Cato Networks
- Censys
- Chorus
- Cisco Advanced Phishing Protection
- Cisco Domain Protection
- Cisco Meraki
- Cisco Talos
- Cisco Umbrella
- Cisco Webex
- Claroty xDome
- ClearPass
- ClickHouse
- ClickUp
- Cloud Custodian
- Cloudflare
- Cloudflare R2
- Cobalt.io
- Check Point Harmony
- Check Point Infinity Events
- Check Point Management
- Check Point XDR/XPR
- Checkmarx SAST
- Checkmarx One
- Chronicle
- Compass
- Confluence
- Confluence Data Center
- Coralogix
- Coralogix Incident Management
- Cortex XDR
- Cortex Xpanse
- CredStash
- Cribl
- CrowdStrike
- CyberArk
- Cybersixgill
- CyCognito
- Cyera
- Cylance
- Cyware CTIX
- Darktrace
- Dasera
- Databricks
- Datadog
- DataSet
- Discord
- Docusign
- Delighted
- Delinea
- Devo
- Domo
- Drata
- Dropbox
- Dropbox Business
- druva
- Duo
- Duo Auth
- Dynatrace
- EasyVista
- EchoTrail
- Egnyte
- Egnyte Secure Govern
- Elasticsearch
- Entro
- Ermetic
- Exabeam
- Exchange Online
- Expel
- F5
- Falcon LogScale
- Falcon Surface
- Flare.io
- Forcepoint DLP
- Forescout
- FortiGate
- Freshservice
- GCP
- Gemini
- Ghostwriter
- Git
- GitHub
- GitLab
- Glean
- Gmail
- Google Calendar
- Google Chat
- Google Docs
- Google Drive
- Google Forms
- Google Meet
- Google Looker
- Google Sheets
- Google Workspace
- Grafana
- Greenhouse
- GreyNoise
- Grip Security
- GYTPOL
- Have I Been Pwned
- HackerOne
- Halo Service Desk
- HiBob
- HubSpot
- Hunters
- Hybrid Analysis
- Hyperproof
- IBM CLoud
- IBM NS1 Connect
- IBM X Force
- Imperva
- Incident.io
- Infobip
- Infoblox Cloud Services Portal
- Intercom
- Intezer
- IP API
- IPinfo
- IPWHOIS
- Ivanti RiskSense
- Ironscales
- Jamf
- JetBrains
- JFrog
- Jira
- Jira Data Center
- Joe Sandbox
- JumpCloud
- Kandji
- Keeper Secrets Manager
- Kenna Security
- KnowBe4
- KnowBe4 Events
- Kubernetes
- Lacework
- LaunchDarkly
- Linear
- Litmos
- LogicMonitor
- LogRhythm
- Manage Engine ServiceDesk Plus
- Mattermost
- Maven
- Microsoft Defender For Cloud
- Microsoft Defender For Cloud Apps
- Microsoft Defender For Endpoints
- Microsoft Defender XDR
- Microsoft E-Discovery
- Microsoft Entra ID
- Microsoft Graph
- Microsoft Intune
- Microsoft Office 365 Management Activity
- Microsoft Outlook
- Microsoft Purview
- Microsoft Sentinel
- Microsoft SQL Server
- Microsoft Teams
- Mimecast
- MISP
- Monday
- MongoDB Atlas
- MxToolbox
- Neo4j
- NetBox
- Netography
- Netskope
- New Relic
- Nightfall AI
- NinjaOne
- Notion
- Nozomi Networks
- Nuclei
- Nucleus
- Nutanix Hypervisor
- Obsidian
- Okta
- OneDrive
- OneLogin
- OneTrust
- Oort
- OpenAI
- OpenCTI
- Opsgenie
- OPSWAT
- Oracle Cloud
- Oracle HCM
- Orca Security
- OWASP ZAP
- PagerDuty
- Palo Alto NGFW
- Palo Alto Firewall
- Panther
- Pentera
- Perception Point
- PhishLabs
- PhishLabs Incident Data
- PhishLabs Open Web Monitoring
- Pingdom
- PingID
- PingOne
- PlexTrac
- PortSwigger
- Power BI
- PowerShell
- Postman
- Postman SCIM
- Prisma Access
- Prisma Cloud
- Prisma Cloud CWP
- Prometheus
- Proofpoint
- Proofpoint ITM
- Proofpoint Protection Server
- Proofpoint Security Awareness Training
- Proofpoint TAP
- Proofpoint TRAP
- Pub-Sub
- QRadar
- Qualys
- Rapid7
- Rapid7 InsightIDR
- Rapid7 InsightVM Cloud
- Rapid7 Threat Command
- Reco
- Recorded Future
- Recorded Future Triage Cloud
- Red Hat IDM
- Rippling
- runZero
- SafeBase
- Sage HR
- SailPoint
- SailPoint IdentityIQ
- Salesforce
- SAP Ariba
- ScienceLogic
- Securin
- Securin VI
- SecurityScorecard
- Securonix
- Sekoia.io
- SemGrep
- SentinelOne
- ServiceNow
- ServiceNow
- Actions
- Overview
- Assign Incident
- Assign Incident (deprecated)
- Attach File To Incident
- Attach File To Record
- Close Incident
- Comment Incident
- Create Incident
- Create Record
- Create Record (deprecated)
- Delete Record
- Get Incident
- Get Record
- List Incidents
- List Incidents For Trigger
- List Tables
- Search Records
- ServiceNow Custom Action
- Update Incident
- Update Record
- Update Record (deprecated)
- Triggers
- SharePoint
- Shodan
- Shopify
- Silverfort
- Slack
- Smartsheet
- Snipe IT
- Snowflake
- Snyk
- SolarWinds Service Desk
- SonarQube
- Sophos
- Split
- Splunk
- Splunk Observability
- Splunk SOAR
- Spur
- StrongDM
- Sumo Logic
- Symantec EDR
- Sysdig
- Tableau
- Tanium
- TeamCity
- TeamViewer
- Telegram
- Tenable
- Tenable Security Center
- Terraform
- Terraform Cloud
- Tessian
- TheHive
- Thinkst Canary
- ThreatQuotient
- Trellix Email Security
- Trello
- Trend Vision One
- Twilio
- UKG HR
- Uptycs
- URLScan
- Vault
- Veracode
- Verkada
- Vertica
- VMware vSphere
- VMware Carbon Black
- VirusTotal
- WeChat
- WhatsApp
- WhoIs
- WildFire
- Wiz
- Workday
- Workspace ONE UEM
- YesWeHack
- Zendesk
- Zero Networks
- Zoom
- Zscaler Internet Access
- Zscaler Private Access
Actions
Close Incident
Closes an incident ticket of a ServiceNow instance.
External Documentation
To learn more, visit the ServiceNow documentation.
Parameters
Parameter | Description |
---|---|
Incident Fields | A JSON map of fields to apply on the incident.”urgency”/“impact” fields may contain the values “1” (High), “2” (Medium), “3”(Low).“assigned_to” field contains the username/ID of the user that the incident will be assigned to. |
System ID | The ID assigned to the record. |
Table Name | The name of the table, such as “incident” or “asset”. |
Example Output
{
"result": {
"parent": "",
"made_sla": "true",
"caused_by": "",
"watch_list": "",
"upon_reject": "Cancel all future Tasks",
"sys_updated_on": "2022-12-21 04:08:52",
"child_incidents": "0",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0010034",
"approval_history": "",
"number": "INC0010034",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"user_input": "",
"sys_created_on": "2022-12-21 04:08:52",
"sys_domain": {
"display_value": "global",
"link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
},
"state": "In Progress",
"route_reason": "",
"sys_created_by": "admin",
"knowledge": "false",
"order": "",
"calendar_stc": "",
"closed_at": "",
"cmdb_ci": "",
"delivery_plan": "",
"contract": "",
"impact": "1 - High",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1 - Critical",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2022-12-21 04:08:52",
"business_duration": "",
"group_list": "",
"work_end": "",
"caller_id": "",
"reopened_time": "",
"resolved_at": "",
"approval_set": "",
"subcategory": null,
"work_notes": "",
"universal_request": "",
"short_description": "Example Incident Title",
"close_code": null,
"correlation_display": "",
"delivery_task": "",
"work_start": "",
"assignment_group": "",
"additional_assignee_list": "",
"business_stc": "",
"cause": "",
"description": "Example long description",
"origin_id": "",
"calendar_duration": "",
"close_notes": "",
"notify": "Do Not Notify",
"service_offering": "",
"sys_class_name": "Incident",
"closed_by": "",
"follow_up": "",
"parent_incident": "",
"sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
"contact_type": null,
"reopened_by": "",
"incident_state": "In Progress",
"urgency": "1 - High",
"problem_id": "",
"company": "",
"reassignment_count": "0",
"activity_due": "2022-12-21 06:08:52",
"assigned_to": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"severity": "3 - Low",
"comments": "",
"approval": "Not Yet Requested",
"sla_due": "UNKNOWN",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "0",
"reopen_count": "0",
"sys_tags": "",
"escalation": "Normal",
"upon_approval": "Proceed to Next Task",
"correlation_id": "",
"location": "",
"category": "Inquiry / Help"
}
}
Workflow Library Example
Close Incident with Servicenow and Send Results Via Email
Preview this Workflow on desktop
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