External DocumentationTo learn more, visit the ServiceNow documentation.
Parameters
| Parameter | Description |
|---|---|
| Incident Fields | A JSON map of fields to apply on the incident. ”urgency”/“impact” fields may contain the values “1” (High), “2” (Medium), “3”(Low). “assigned_to” field contains the username/ID of the user that the incident will be assigned to. |
| System ID | The ID assigned to the record. |
| Table Name | The name of the table, such as “incident” or “asset”. |
Example Output
{
"result": {
"parent": "",
"caused_by": "",
"watch_list": "",
"related_party_users": "<string>",
"u_tier4esc": "<string>",
"u_regress": "<string>",
"sys_updated_on": "2022-12-21 04:08:52",
"skills": "<string>",
"u_azdocusescsync": "<string>",
"u_t3resuser": "<string>",
"u_hotfix_name": "<string>",
"initiated_as_request": "<string>",
"u_lot": "<string>",
"u_sys_attach": "<string>",
"state": "In Progress",
"sys_created_by": "admin",
"knowledge": "false",
"assigned_on": "<string>",
"u_actual_days": "<string>",
"delivery_plan": "",
"impact": "1 - High",
"active": "true",
"u_project": "<string>",
"u_tarver": "<string>",
"u_taskesc": "<string>",
"first_response_time": "<string>",
"group_list": "",
"u_planned_fix_version": "<string>",
"u_grtype_pa": "<string>",
"u_bugmar": "<string>",
"correlation_display": "",
"delivery_task": "",
"u_customerimpact": "<string>",
"u_storypoints": "<string>",
"service_offering": "",
"follow_up": "",
"u_azdoesc": "<string>",
"u_working_days": "<string>",
"contact_local_time": "<string>",
"u_azdourl": "<string>",
"u_cesc_owner": "<string>",
"u_t3res": "<string>",
"comments_and_work_notes": "",
"u_actual_result": "<string>",
"u_sfcase": "<string>",
"partner": "<string>",
"u_t4escuser": "<string>",
"escalation": "Normal",
"u_customer_watch_list": "<string>",
"correlation_id": "",
"u_customeresc_url": "<string>",
"u_foundin_1": "<string>",
"made_sla": "true",
"u_tfsno": "<string>",
"u_cusescflag": "<string>",
"user_input": "",
"sys_created_on": "2022-12-21 04:08:52",
"contact": "<string>",
"route_reason": "",
"u_deversion": "<string>",
"closed_at": "",
"u_expected_result": "<string>",
"u_intbuild": "<string>",
"u_version_1": "<string>",
"follow_the_sun": "<string>",
"time_worked": "",
"work_end": "",
"consumer_profile": "<string>",
"u_sync_status": "<string>",
"subcategory": null,
"work_notes": "",
"u_logicalversion": "<string>",
"assignment_group": {
"link": "<string>",
"value": "<string>"
},
"u_cspb_desc": "<string>",
"u_prevazdo": "<string>",
"description": "Example long description",
"origin_id": "",
"proactive": "<string>",
"sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
"u_deliverymet": "<string>",
"urgency": "1 - High",
"company": "",
"u_contact": "<string>",
"u_inthlest": "<string>",
"approval": "Not Yet Requested",
"u_environment": {
"link": "<string>",
"value": "<string>"
},
"internal_user": "<string>",
"sys_tags": "",
"u_downtime": "<string>",
"u_steps_to_reproduce": "<string>",
"u_recondesc": "<string>",
"u_analysisode": "<string>",
"active_account_escalation": "<string>",
"location": "",
"u_osat_watch_list": "<string>",
"u_azdo": "<string>",
"u_closed_by_system": "<string>",
"related_party_consumers": "<string>",
"u_azdo_type": "<string>",
"active_escalation": "<string>",
"upon_reject": "Cancel all future Tasks",
"support_manager": "<string>",
"origin_table": "",
"u_tester_type": "<string>",
"approval_history": "",
"number": "INC0010034",
"problem": "<string>",
"u_azdoccusesno": "<string>",
"u_category_opt": "<string>",
"u_install_date": "<string>",
"case": "<string>",
"order": "",
"u_fixver": "<string>",
"u_first_assignee": {
"link": "<string>",
"value": "<string>"
},
"cmdb_ci": "",
"contract": "",
"work_notes_list": "",
"priority": "1 - Critical",
"sys_domain_path": "/",
"u_wiclosedreason": "<string>",
"u_hfname": "<string>",
"business_duration": "",
"u_rootcause": "<string>",
"sync_driver": "<string>",
"approval_set": "",
"u_hfduedate": "<string>",
"needs_attention": "<string>",
"u_grouplist": "<string>",
"universal_request": "",
"u_lastassignto": "<string>",
"short_description": "Example Incident Title",
"work_start": "",
"additional_assignee_list": "",
"notify": "Do Not Notify",
"sys_class_name": "Incident",
"u_tbshoot": "<string>",
"closed_by": {
"link": "<string>",
"value": "<string>"
},
"u_lastgroupa": "<string>",
"u_azdotaskno": "<string>",
"u_prd_type": "<string>",
"sn_app_cs_social_social_profile": "<string>",
"u_iteration": "<string>",
"u_prerequisite": "<string>",
"reassignment_count": "0",
"contact_time_zone": "<string>",
"contributor_users": "<string>",
"notes_to_comments": "<string>",
"u_tfs_state": "<string>",
"assigned_to": {
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
"value": "<string>"
},
"product": "<string>",
"sla_due": "UNKNOWN",
"u_boardcolumn": "<string>",
"change": "<string>",
"u_productline": "<string>",
"u_out_questions": "<string>",
"u_priority_order": "<string>",
"upon_approval": "Proceed to Next Task",
"partner_contact": "<string>",
"u_azdoescstart": "<string>",
"asset": "<string>",
"u_sysmodule": {
"link": "<string>",
"value": "<string>"
},
"u_bcomment": "<string>",
"u_azdono": "<string>",
"u_esc_rel": "<string>",
"u_regression": "<string>",
"task_effective_number": "INC0010034",
"resolved_by": {
"link": "<string>",
"value": "<string>"
},
"u_process_1": "<string>",
"sys_updated_by": "admin",
"opened_by": {
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
"value": "<string>"
},
"sys_domain": {
"link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global",
"value": "<string>"
},
"u_lmno": "<string>",
"u_grouptype": "<string>",
"u_customer_ticket": "<string>",
"contributor_groups": "<string>",
"u_pending_reason": "<string>",
"u_hfreq": "<string>",
"business_service": "",
"entitlement": "<string>",
"u_domainarea": "<string>",
"expected_start": "",
"u_sversion_1": {
"link": "<string>",
"value": "<string>"
},
"opened_at": "2022-12-21 04:08:52",
"u_internal": "<string>",
"case_report": {
"link": "<string>",
"value": "<string>"
},
"resolved_at": "",
"cause": "",
"u_logicalhf": "<string>",
"calendar_duration": "",
"u_customers_watch_list": "<string>",
"close_notes": "",
"u_azdoescclose": "<string>",
"auto_close": "<string>",
"u_azdocusesc_resnote": "<string>",
"contact_type": null,
"u_itmanapp": "<string>",
"resolution_code": "<string>",
"u_azdoowner": "<string>",
"u_datacomp": "<string>",
"u_type": "<string>",
"activity_due": "2022-12-21 06:08:52",
"consumer": "<string>",
"action_status": "<string>",
"u_analysis_code": "<string>",
"comments": "",
"u_azdocusescstate": "<string>",
"u_tierescalate": "<string>",
"due_date": "",
"sys_mod_count": "0",
"u_tfs": "<string>",
"u_del_ethod": "<string>",
"u_pfixvers": "<string>",
"u_wafercount": "<string>",
"u_facility": {
"link": "<string>",
"value": "<string>"
},
"category": "Inquiry / Help",
"incident": "<string>",
"account": {
"link": "<string>",
"value": "<string>"
}
}
}
Workflow Library Example
Close Incident with Servicenow and Send Results Via Email