External DocumentationTo learn more, visit the ServiceNow documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Record Fields | A JSON map of fields to apply on the record. |
| Table Name | The name of the table, such as “incident” or “asset”. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Display Value | Determines the type of data returned, either the actual values from the database or the display values of the fields. Display values are manipulated based on the actual value in the database and user or system settings and preferences. Valid values: - true: Returns the display values for all fields. - false: Returns the actual values from the database. - all: Returns both actual and display values. |
| Exclude Reference Link | Flag that indicates whether to exclude Table API links for reference fields. Valid values: - true: Exclude Table API links for reference fields. - false: Include Table API links for reference fields. |
| Response Fields | Comma-separated list of fields to return in the response. |
| Return Display Values | Flag that indicates whether to set field values using the display value or the actual value. If selected, treats input values as display values and they are manipulated so they can be stored properly in the database. Otherwise, treats input values as actual values and stored them in the database without manipulation. |
| View Mode | UI view for which to render the data. Determines the fields returned in the response. If you also specify the Fields parameter, it takes precedent. |
Example Output
{
"result": {
"parent": "",
"caused_by": "",
"watch_list": "",
"related_party_users": "<string>",
"u_tier4esc": "<string>",
"u_regress": "<string>",
"sys_updated_on": "2016-01-22 14:28:24",
"u_internal_upd": "<string>",
"skills": "<string>",
"u_azdocusescsync": "<string>",
"u_t3resuser": "<string>",
"u_hotfix_name": "<string>",
"initiated_as_request": "<string>",
"u_business_impact": "<string>",
"u_lot": "<string>",
"u_sys_attach": "<string>",
"state": "1",
"sys_created_by": "admin",
"knowledge": "false",
"assigned_on": "<string>",
"u_actual_days": "<string>",
"delivery_plan": "",
"impact": "2",
"active": "true",
"u_project": "<string>",
"u_tarver": "<string>",
"u_taskesc": "<string>",
"first_response_time": "<string>",
"group_list": "",
"u_planned_fix_version": "<string>",
"u_grtype_pa": "<string>",
"u_bugmar": "<string>",
"correlation_display": "",
"delivery_task": "",
"u_customerimpact": "<string>",
"u_storypoints": "<string>",
"service_offering": "<string>",
"follow_up": "",
"u_azdoesc": "<string>",
"contact_local_time": "<string>",
"u_azdourl": "<string>",
"u_proxy_ver": "<string>",
"u_cesc_owner": "<string>",
"u_t3res": "<string>",
"comments_and_work_notes": "",
"u_actual_result": "<string>",
"u_sfcase": "<string>",
"partner": "<string>",
"u_t4escuser": "<string>",
"escalation": "0",
"u_customer_watch_list": "<string>",
"correlation_id": "",
"u_customeresc_url": "<string>",
"sn_impact_vm_csm_upsell": "<string>",
"u_foundin_1": "<string>",
"made_sla": "true",
"u_tfsno": "<string>",
"u_cusescflag": "<string>",
"user_input": "",
"sys_created_on": "2016-01-22 14:28:24",
"contact": "<string>",
"route_reason": "<string>",
"u_deversion": "<string>",
"closed_at": "",
"u_expected_result": "<string>",
"u_intbuild": "<string>",
"u_version_1": "<string>",
"follow_the_sun": "<string>",
"time_worked": "",
"work_end": "",
"consumer_profile": "<string>",
"u_sync_status": "<string>",
"u_edge_related": "<string>",
"u_internal_updated_by": "<string>",
"subcategory": "",
"work_notes": "",
"u_logicalversion": "<string>",
"assignment_group": {
"display_value": "<string>",
"link": "https://instance.servicenow.com/api/now/table/sys_user_group/287ebd7da9fe198100f92cc8d1d2154e"
},
"u_cspb_desc": "<string>",
"u_prevazdo": "<string>",
"description": "",
"origin_id": "<string>",
"proactive": "<string>",
"sys_id": "c537bae64f411200adf9f8e18110c76e",
"u_deliverymet": "<string>",
"urgency": "2",
"company": "",
"u_contact": "<string>",
"u_inthlest": null,
"approval": "not requested",
"u_environment": {
"display_value": "<string>",
"link": "<string>"
},
"internal_user": "<string>",
"sys_tags": "",
"u_downtime": "<string>",
"u_steps_to_reproduce": "<string>",
"u_recondesc": null,
"u_analysisode": "<string>",
"active_account_escalation": "<string>",
"location": "",
"u_osat_watch_list": "<string>",
"u_azdo": "<string>",
"u_closed_by_system": "<string>",
"related_party_consumers": "<string>",
"u_azdo_type": "<string>",
"active_escalation": "<string>",
"upon_reject": "cancel",
"support_manager": "<string>",
"origin_table": "<string>",
"u_tester_type": "<string>",
"approval_history": "",
"number": "INC0010002",
"problem": "<string>",
"u_azdoccusesno": "<string>",
"u_category_opt": "<string>",
"u_install_date": "<string>",
"case": "<string>",
"order": "",
"u_fixver": "<string>",
"cmdb_ci": "",
"contract": "<string>",
"work_notes_list": "",
"priority": "3",
"sys_domain_path": "/",
"u_openedym": "<string>",
"u_wiclosedreason": "<string>",
"u_hfname": "<string>",
"business_duration": "",
"u_rootcause": "<string>",
"sync_driver": "<string>",
"u_openedyw": "<string>",
"approval_set": "",
"u_hfduedate": "<string>",
"needs_attention": "<string>",
"u_grouplist": "<string>",
"universal_request": "<string>",
"u_lastassignto": "<string>",
"short_description": "Unable to connect to office wifi",
"work_start": "",
"additional_assignee_list": "",
"notify": "1",
"sys_class_name": "incident",
"u_tbshoot": "<string>",
"closed_by": "",
"u_lastgroupa": "<string>",
"u_azdotaskno": "<string>",
"u_prd_type": "<string>",
"sn_app_cs_social_social_profile": "<string>",
"u_iteration": "<string>",
"u_prerequisite": "<string>",
"reassignment_count": "0",
"contact_time_zone": null,
"contributor_users": "<string>",
"notes_to_comments": "<string>",
"u_tfs_state": "<string>",
"assigned_to": {
"display_value": "<string>",
"link": "<string>"
},
"product": "<string>",
"sla_due": "",
"u_boardcolumn": "<string>",
"change": "<string>",
"u_productline": "<string>",
"u_out_questions": "<string>",
"u_priority_order": "<string>",
"upon_approval": "proceed",
"partner_contact": "<string>",
"u_azdoescstart": "<string>",
"asset": "<string>",
"u_sysmodule": {
"display_value": "<string>",
"link": "<string>"
},
"u_bcomment": "<string>",
"u_azdono": "<string>",
"u_regression": "<string>",
"task_effective_number": "<string>",
"resolved_by": "",
"u_process_1": "<string>",
"sys_updated_by": "admin",
"opened_by": {
"display_value": "<string>",
"link": "https://instance.servicenow.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"sys_domain": {
"display_value": "<string>",
"link": "https://instance.servicenow.com/api/now/table/sys_user_group/global"
},
"u_lmno": "<string>",
"u_grouptype": "<string>",
"u_customer_ticket": "<string>",
"contributor_groups": "<string>",
"u_pending_reason": null,
"u_hfreq": "<string>",
"business_service": "",
"entitlement": "<string>",
"u_domainarea": "<string>",
"u_regress_recom": "<string>",
"expected_start": "",
"u_sversion_1": {
"display_value": "<string>",
"link": "<string>"
},
"opened_at": "2016-01-22 14:28:24",
"u_internal": "<string>",
"case_report": "<string>",
"resolved_at": "",
"cause": "<string>",
"u_logicalhf": "<string>",
"calendar_duration": "",
"u_customers_watch_list": "<string>",
"close_notes": "",
"u_azdoescclose": "<string>",
"auto_close": "<string>",
"u_azdocusesc_resnote": "<string>",
"contact_type": "phone",
"u_itmanapp": null,
"resolution_code": null,
"u_azdoowner": "<string>",
"u_log_ver_regress": "<string>",
"u_datacomp": "<string>",
"u_type": "<string>",
"activity_due": "",
"consumer": "<string>",
"action_status": "<string>",
"u_analysis_code": "<string>",
"comments": "",
"u_azdocusescstate": "<string>",
"u_tierescalate": null,
"due_date": "",
"sys_mod_count": "0",
"u_tfs": "<string>",
"u_del_ethod": null,
"u_pfixvers": "<string>",
"u_wafercount": "<string>",
"u_facility": {
"display_value": "<string>",
"link": "<string>"
},
"category": "inquiry",
"incident": "<string>",
"account": {
"display_value": "<string>",
"link": "<string>"
}
}
}
Workflow Library Example
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