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Uploads a file and attaches it to an incident.

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Parameters

ParameterDescription
File IdentifierThe identifier of the file. You can create a file identifier using the Download File From A URL action.
Incident System IDThe System ID of the incident that the file will be attached to.

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Example Output

{
	"result": {
		"table_sys_id": "d71f7935c0a8016700802b64c67c11c6",
		"size_bytes": "36597",
		"download_link": "https://instance.service-now.com/api/now/attachment/994adbc64f511200adf9f8e18110c796/file",
		"sys_updated_on": "2016-02-02 14:00:21",
		"sys_id": "994adbc64f511200adf9f8e18110c796",
		"image_height": "",
		"sys_created_on": "2016-02-02 14:00:21",
		"file_name": "banner-CS0001345_v1_1.jpeg",
		"sys_created_by": "admin",
		"compressed": "true",
		"average_image_color": "",
		"sys_updated_by": "admin",
		"sys_tags": "",
		"table_name": "incident",
		"image_width": "",
		"sys_mod_count": "0",
		"content_type": "image/jpeg",
		"size_compressed": "25130"
	}
}

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Workflow Library Example

Attach File to Incident with Servicenow and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop