Adds a comment to an incident ticket of a ServiceNow instance.

External Documentation

To learn more, visit the ServiceNow documentation.

​
Parameters

ParameterDescription
Incident FieldsA JSON map of fields to apply on the incident.”urgency”/“impact” fields may contain the values “1” (High), “2” (Medium), “3”(Low).“assigned_to” field contains the username/ID of the user that the incident will be assigned to.
System IDThe ID assigned to the record.
Table NameThe name of the table, such as “incident” or “asset”.

​
Example Output

{
	"result": {
		"parent": "",
		"made_sla": "true",
		"caused_by": "",
		"watch_list": "",
		"upon_reject": "Cancel all future Tasks",
		"sys_updated_on": "2022-12-21 04:08:52",
		"child_incidents": "0",
		"hold_reason": "",
		"origin_table": "",
		"task_effective_number": "INC0010034",
		"approval_history": "",
		"number": "INC0010034",
		"resolved_by": "",
		"sys_updated_by": "admin",
		"opened_by": {
			"display_value": "System Administrator",
			"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
		},
		"user_input": "",
		"sys_created_on": "2022-12-21 04:08:52",
		"sys_domain": {
			"display_value": "global",
			"link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
		},
		"state": "In Progress",
		"route_reason": "",
		"sys_created_by": "admin",
		"knowledge": "false",
		"order": "",
		"calendar_stc": "",
		"closed_at": "",
		"cmdb_ci": "",
		"delivery_plan": "",
		"contract": "",
		"impact": "1 - High",
		"active": "true",
		"work_notes_list": "",
		"business_service": "",
		"business_impact": "",
		"priority": "1 - Critical",
		"sys_domain_path": "/",
		"rfc": "",
		"time_worked": "",
		"expected_start": "",
		"opened_at": "2022-12-21 04:08:52",
		"business_duration": "",
		"group_list": "",
		"work_end": "",
		"caller_id": "",
		"reopened_time": "",
		"resolved_at": "",
		"approval_set": "",
		"subcategory": null,
		"work_notes": "",
		"universal_request": "",
		"short_description": "Example Incident Title",
		"close_code": null,
		"correlation_display": "",
		"delivery_task": "",
		"work_start": "",
		"assignment_group": "",
		"additional_assignee_list": "",
		"business_stc": "",
		"cause": "",
		"description": "Example long description",
		"origin_id": "",
		"calendar_duration": "",
		"close_notes": "",
		"notify": "Do Not Notify",
		"service_offering": "",
		"sys_class_name": "Incident",
		"closed_by": "",
		"follow_up": "",
		"parent_incident": "",
		"sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
		"contact_type": null,
		"reopened_by": "",
		"incident_state": "In Progress",
		"urgency": "1 - High",
		"problem_id": "",
		"company": "",
		"reassignment_count": "0",
		"activity_due": "2022-12-21 06:08:52",
		"assigned_to": {
			"display_value": "System Administrator",
			"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
		},
		"severity": "3 - Low",
		"comments": "",
		"approval": "Not Yet Requested",
		"sla_due": "UNKNOWN",
		"comments_and_work_notes": "",
		"due_date": "",
		"sys_mod_count": "0",
		"reopen_count": "0",
		"sys_tags": "",
		"escalation": "Normal",
		"upon_approval": "Proceed to Next Task",
		"correlation_id": "",
		"location": "",
		"category": "Inquiry / Help"
	}
}

​
Workflow Library Example

Forcepoint Dlp on Confidential Email Alert Ask User for Reason and Request Approval

Preview this Workflow on desktop

Was this page helpful?