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Creating a ServiceNow connection

Create the connection by using one of the following methods:

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Using Username and Password

To create the connection you need:

  • An Instance Name
  • A Username
  • A Password
  • A MFA Secret Key

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Obtaining the credentials

  1. ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy “instance-name”.

  2. Username and password: The username and password are the same as used to log in to your ServiceNow instance.

  3. MFA secret key (optional): The paired MFA secret key used to enable MFA for the given user.

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Creating your connection

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.

  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.

  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.

  4. Select Username & Password as the method to create the connection.

  5. Fill in the parameters:

    • The Instance Name
    • The Username
    • The Password
    • The MFA Secret Key

  6. (Optional) Click Test Connection to test it.

  7. Click Create connection. The new connection appears on the Connections page.

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Using Client ID and Secret

To create the connection you need:

  • An Instance Name
  • A Client ID
  • A Client Secret

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Obtaining the credentials

Follow Servicenow documentation to properly set up and retrieve your client ID and secret.

ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy “instance-name”.

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Creating your connection

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.

  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.

  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.

  4. Select Client ID & Secret as the method to create the connection.

  5. Fill in the parameters:

    • The Instance Name
    • The Client ID
    • The Client Secret

  6. (Optional) Click Test Connection to test it.

  7. Click Create connection. The new connection appears on the Connections page.

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Using Client and User Credentials

To create the connection you need:

  • An Instance Name
  • A Client ID
  • A Client Secret
  • A Username
  • A Password

​
Obtaining the credentials

Follow Servicenow documentation to properly set up and retrieve your client ID and secret.

  1. ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy “instance-name”.

  2. Username and password: The username and password are the same as used to log in to your ServiceNow instance.

​
Creating your connection

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.

  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.

  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.

  4. Select Client & User Credentials as the method to create the connection.

  5. Fill in the parameters:

    • The Instance Name
    • The Client ID
    • The Client Secret
    • The Username
    • The Password

  6. (Optional) Click Test Connection to test it.

  7. Click Create connection. The new connection appears on the Connections page.