External DocumentationTo learn more, visit the ServiceNow documentation.
Parameters
| Parameter | Description |
|---|---|
| Incident Fields | A JSON map of fields to apply on the incident. ”urgency”/“impact” fields may contain the values “1” (High), “2” (Medium), “3”(Low). “assigned_to” field contains the username/ID of the user that the incident will be assigned to. |
| System ID | The ID assigned to the record. |
| Table Name | The name of the table, such as “incident” or “asset”. |
Example Output
{
"result": {
"parent": "",
"made_sla": "true",
"caused_by": "",
"watch_list": "",
"upon_reject": "Cancel all future Tasks",
"sys_updated_on": "2022-12-21 04:08:52",
"child_incidents": "0",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0010034",
"approval_history": "",
"number": "INC0010034",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"user_input": "",
"sys_created_on": "2022-12-21 04:08:52",
"sys_domain": {
"display_value": "global",
"link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
},
"state": "In Progress",
"route_reason": "",
"sys_created_by": "admin",
"knowledge": "false",
"order": "",
"calendar_stc": "",
"closed_at": "",
"cmdb_ci": "",
"delivery_plan": "",
"contract": "",
"impact": "1 - High",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1 - Critical",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2022-12-21 04:08:52",
"business_duration": "",
"group_list": "",
"work_end": "",
"caller_id": "",
"reopened_time": "",
"resolved_at": "",
"approval_set": "",
"subcategory": null,
"work_notes": "",
"universal_request": "",
"short_description": "Example Incident Title",
"close_code": null,
"correlation_display": "",
"delivery_task": "",
"work_start": "",
"assignment_group": "",
"additional_assignee_list": "",
"business_stc": "",
"cause": "",
"description": "Example long description",
"origin_id": "",
"calendar_duration": "",
"close_notes": "",
"notify": "Do Not Notify",
"service_offering": "",
"sys_class_name": "Incident",
"closed_by": "",
"follow_up": "",
"parent_incident": "",
"sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
"contact_type": null,
"reopened_by": "",
"incident_state": "In Progress",
"urgency": "1 - High",
"problem_id": "",
"company": "",
"reassignment_count": "0",
"activity_due": "2022-12-21 06:08:52",
"assigned_to": {
"display_value": "System Administrator",
"link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
},
"severity": "3 - Low",
"comments": "",
"approval": "Not Yet Requested",
"sla_due": "UNKNOWN",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "0",
"reopen_count": "0",
"sys_tags": "",
"escalation": "Normal",
"upon_approval": "Proceed to Next Task",
"correlation_id": "",
"location": "",
"category": "Inquiry / Help"
}
}
Workflow Library Example
Assign Incident with Servicenow and Send Results Via Email