To learn more, visit the ServiceNow documentation.

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Parameters​

ParameterDescription
Incident FieldsA JSON map of fields to apply on the incident.”urgency”/“impact” fields may contain the values “1” (High), “2” (Medium), “3”(Low).“assigned_to” field contains the username/ID of the user that the incident will be assigned to.
System IDThe ID assigned to the record.
Table NameThe name of the table, such as “incident” or “asset”.

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Example Output​

{    "result": {        "parent": "",        "made_sla": "true",        "caused_by": "",        "watch_list": "",        "upon_reject": "Cancel all future Tasks",        "sys_updated_on": "2022-12-21 04:08:52",        "child_incidents": "0",        "hold_reason": "",        "origin_table": "",        "task_effective_number": "INC0010034",        "approval_history": "",        "number": "INC0010034",        "resolved_by": "",        "sys_updated_by": "admin",        "opened_by": {            "display_value": "System Administrator",            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"        },        "user_input": "",        "sys_created_on": "2022-12-21 04:08:52",        "sys_domain": {            "display_value": "global",            "link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"        },        "state": "In Progress",        "route_reason": "",        "sys_created_by": "admin",        "knowledge": "false",        "order": "",        "calendar_stc": "",        "closed_at": "",        "cmdb_ci": "",        "delivery_plan": "",        "contract": "",        "impact": "1 - High",        "active": "true",        "work_notes_list": "",        "business_service": "",        "business_impact": "",        "priority": "1 - Critical",        "sys_domain_path": "/",        "rfc": "",        "time_worked": "",        "expected_start": "",        "opened_at": "2022-12-21 04:08:52",        "business_duration": "",        "group_list": "",        "work_end": "",        "caller_id": "",        "reopened_time": "",        "resolved_at": "",        "approval_set": "",        "subcategory": null,        "work_notes": "",        "universal_request": "",        "short_description": "Example Incident Title",        "close_code": null,        "correlation_display": "",        "delivery_task": "",        "work_start": "",        "assignment_group": "",        "additional_assignee_list": "",        "business_stc": "",        "cause": "",        "description": "Example long description",        "origin_id": "",        "calendar_duration": "",        "close_notes": "",        "notify": "Do Not Notify",        "service_offering": "",        "sys_class_name": "Incident",        "closed_by": "",        "follow_up": "",        "parent_incident": "",        "sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",        "contact_type": null,        "reopened_by": "",        "incident_state": "In Progress",        "urgency": "1 - High",        "problem_id": "",        "company": "",        "reassignment_count": "0",        "activity_due": "2022-12-21 06:08:52",        "assigned_to": {            "display_value": "System Administrator",            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"        },        "severity": "3 - Low",        "comments": "",        "approval": "Not Yet Requested",        "sla_due": "UNKNOWN",        "comments_and_work_notes": "",        "due_date": "",        "sys_mod_count": "0",        "reopen_count": "0",        "sys_tags": "",        "escalation": "Normal",        "upon_approval": "Proceed to Next Task",        "correlation_id": "",        "location": "",        "category": "Inquiry / Help"    }}

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Workflow Library Example​

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