Acknowledge, resolve, escalate or reassign an incident.

An incident represents a problem or an issue that needs to be addressed and resolved.

For more information see the .

​
Parameters

ParameterDescription
Assign toJSON array of PagerDuty user objects to assign this incident to. e.g. [{"assignee":{"id": "USER_ID", "type": "user_reference"}}]
Existing Incident TypeThe incident type.
Incident Escalation LevelEscalate the incident to this level in the escalation policy.
Incident IDThe ID of the resource.
Incident ResolutionThe resolution for this incident if status is set to resolved.
Incident StatusThe new status of the incident.
Incident TitleThe new title of the incident.
Incident UrgencyThe urgency of the incident.
Updated byThe email address of a valid user associated with the account who is updating the incident.

​
Example Output

{
	"summary": "Response Example",
	"value": {
		"incident": {
			"acknowledgements": [
				{
					"acknowledger": {
						"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
						"id": "PXPGF42",
						"self": "https://api.pagerduty.com/users/PXPGF42",
						"summary": "Earline Greenholt",
						"type": "user_reference"
					},
					"at": "2015-11-10T00:32:52Z"
				}
			],
			"assigned_via": "escalation_policy",
			"assignments": [
				{
					"assignee": {
						"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
						"id": "PXPGF42",
						"self": "https://api.pagerduty.com/users/PXPGF42",
						"summary": "Earline Greenholt",
						"type": "user_reference"
					},
					"at": "2015-11-10T00:31:52Z"
				}
			],
			"created_at": "2015-10-06T21:30:42Z",
			"escalation_policy": {
				"html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA",
				"id": "PT20YPA",
				"self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
				"summary": "Another Escalation Policy",
				"type": "escalation_policy_reference"
			},
			"first_trigger_log_entry": {
				"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK/log_entries/Q02JTSNZWHSEKV",
				"id": "Q02JTSNZWHSEKV",
				"self": "https://api.pagerduty.com/log_entries/Q02JTSNZWHSEKV?incident_id=PT4KHLK",
				"summary": "Triggered through the API",
				"type": "trigger_log_entry_reference"
			},
			"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK",
			"id": "PT4KHLK",
			"incident_key": "baf7cf21b1da41b4b0221008339ff357",
			"incident_number": 1234,
			"last_status_change_at": "2015-10-06T21:38:23Z",
			"last_status_change_by": {
				"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
				"id": "PXPGF42",
				"self": "https://api.pagerduty.com/users/PXPGF42",
				"summary": "Earline Greenholt",
				"type": "user_reference"
			},
			"pending_actions": [
				{
					"at": "2015-11-10T01:02:52Z",
					"type": "unacknowledge"
				},
				{
					"at": "2015-11-10T04:31:52Z",
					"type": "resolve"
				}
			],
			"priority": {
				"id": "P53ZZH5",
				"self": "https://api.pagerduty.com/priorities/P53ZZH5",
				"summary": "P2",
				"type": "priority_reference"
			},
			"self": "https://api.pagerduty.com/incidents/PT4KHLK",
			"service": {
				"html_url": "https://subdomain.pagerduty.com/services/PIJ90N7",
				"id": "PIJ90N7",
				"self": "https://api.pagerduty.com/services/PIJ90N7",
				"summary": "My Mail Service",
				"type": "service_reference"
			},
			"status": "resolved",
			"summary": "[#1234] The server is on fire.",
			"teams": [
				{
					"html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8",
					"id": "PQ9K7I8",
					"self": "https://api.pagerduty.com/teams/PQ9K7I8",
					"summary": "Engineering",
					"type": "team_reference"
				}
			],
			"title": "The server is on fire.",
			"type": "incident",
			"urgency": "high"
		}
	}
}

​
Workflow Library Example

Rollback Kubernetes Deployment and Resolve Pagerduty Incident

Preview this Workflow on desktop