Create Escalation Policy

Creates a new escalation policy. At least one escalation rule must be provided.

Escalation policies define which user should be alerted at which time.

For more information see the API Concepts Document.

External Documentation

To learn more, visit the PagerDuty documentation.

Basic Parameters

Parameter	Description
Escalation Policy Description	Escalation policy description.
Escalation Policy Name	The name of the escalation policy.
Escalation Policy Num Loops	The number of times the escalation policy will repeat after reaching the end of its escalation.
Escalation Policy Summary	A short-form, server-generated string that provides succinct, important information about an object suitable for primary labeling of an entity in a client. In many cases, this will be identical to name, though it is not intended to be an identifier.
Escalation Rules	The escalation rules for the escalation policy.An array of rules containing the following rules format: escalation_delay_in_minutes:The number of minutes before an unacknowledged incident escalates away from this rule.This field is required. targets:The targets an incident should be assigned to upon reaching this rule. The number of items allowed are >= 1<= 10 items.This field is required. escalation_rule_assignment_strategy:The strategy used to assign the escalation rule to an incident.Allowed values: - round_robin - assign_to_everyone
From	The email address of a valid user associated with the account making the request. This is optional, and is only used for change tracking.

Advanced Parameters

Parameter	Description
Escalation Policy On Call Handoff Notifications	Determines how on call handoff notifications will be sent for users on the escalation policy. Defaults to "ifhasservices".
Escalation Policy Services	-
Escalation Policy Teams	Teams associated with the policy. Account must have the teams ability to use this parameter.

Example Output

{
    "summary": "Response Example",
    "value": {
        "escalation_policy": {
            "escalation_rules": [
                {
                    "escalation_delay_in_minutes": 22,
                    "id": "PT20YPA",
                    "targets": [
                        {
                            "html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
                            "id": "PXPGF42",
                            "self": "https://api.pagerduty.com/users/PXPGF42",
                            "summary": "Earline Greenholt",
                            "type": "user_reference"
                        },
                        {
                            "html_url": "https://subdomain.pagerduty.com/schedules/PI7DH85",
                            "id": "PI7DH85",
                            "self": "https://api.pagerduty.com/schedules/PI7DH85",
                            "summary": "Daily Engineering Rotation",
                            "type": "schedule_reference"
                        }
                    ]
                }
            ],
            "html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA",
            "id": "PT20YPA",
            "name": "Engineering Escalation Policy",
            "num_loops": 2,
            "on_call_handoff_notifications": "if_has_services",
            "self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
            "services": [
                {
                    "html_url": "https://subdomain.pagerduty.com/services/PIJ90N7",
                    "id": "PIJ90N7",
                    "self": "https://api.pagerduty.com/services/PIJ90N7",
                    "summary": "My Mail Service",
                    "type": "service_reference"
                }
            ],
            "summary": "Engineering Escalation Policy",
            "teams": [
                {
                    "html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8",
                    "id": "PQ9K7I8",
                    "self": "https://api.pagerduty.com/teams/PQ9K7I8",
                    "summary": "Engineering",
                    "type": "team_reference"
                }
            ],
            "type": "escalation_policy"
        }
    }
}

Workflow Library Example

Create Escalation Policy with Pagerduty and Send Results Via Email

Preview this Workflow on desktop