Get Incident

Show detailed information about an incident. Accepts either an incident id, or an incident number.

An incident represents a problem or an issue that needs to be addressed and resolved.

For more information see the .

Parameters

Parameter	Description
Incident Number	Number or ID of the incident.

Example Output

{
    "summary": "Response Example",
    "value": {
        "incident": {
            "acknowledgements": [
                {
                    "acknowledger": {
                        "html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
                        "id": "PXPGF42",
                        "self": "https://api.pagerduty.com/users/PXPGF42",
                        "summary": "Earline Greenholt",
                        "type": "user_reference"
                    },
                    "at": "2015-11-10T00:32:52Z"
                }
            ],
            "alert_counts": {
                "all": 2,
                "resolved": 1,
                "triggered": 1
            },
            "assigned_via": "escalation_policy",
            "assignments": [
                {
                    "assignee": {
                        "html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
                        "id": "PXPGF42",
                        "self": "https://api.pagerduty.com/users/PXPGF42",
                        "summary": "Earline Greenholt",
                        "type": "user_reference"
                    },
                    "at": "2015-11-10T00:31:52Z"
                }
            ],
            "created_at": "2015-10-06T21:30:42Z",
            "escalation_policy": {
                "html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA",
                "id": "PT20YPA",
                "self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
                "summary": "Another Escalation Policy",
                "type": "escalation_policy_reference"
            },
            "first_trigger_log_entry": {
                "html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK/log_entries/Q02JTSNZWHSEKV",
                "id": "Q02JTSNZWHSEKV",
                "self": "https://api.pagerduty.com/log_entries/Q02JTSNZWHSEKV?incident_id=PT4KHLK",
                "summary": "Triggered through the API",
                "type": "trigger_log_entry_reference"
            },
            "html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK",
            "id": "PT4KHLK",
            "incident_key": "baf7cf21b1da41b4b0221008339ff357",
            "incident_number": 1234,
            "last_status_change_at": "2015-10-06T21:38:23Z",
            "last_status_change_by": {
                "html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
                "id": "PXPGF42",
                "self": "https://api.pagerduty.com/users/PXPGF42",
                "summary": "Earline Greenholt",
                "type": "user_reference"
            },
            "pending_actions": [
                {
                    "at": "2015-11-10T01:02:52Z",
                    "type": "unacknowledge"
                },
                {
                    "at": "2015-11-10T04:31:52Z",
                    "type": "resolve"
                }
            ],
            "priority": {
                "id": "P53ZZH5",
                "self": "https://api.pagerduty.com/priorities/P53ZZH5",
                "summary": "P2",
                "type": "priority_reference"
            },
            "self": "https://api.pagerduty.com/incidents/PT4KHLK",
            "service": {
                "html_url": "https://subdomain.pagerduty.com/services/PIJ90N7",
                "id": "PIJ90N7",
                "self": "https://api.pagerduty.com/services/PIJ90N7",
                "summary": "My Mail Service",
                "type": "service_reference"
            },
            "status": "acknowledged",
            "summary": "[#1234] The server is on fire.",
            "teams": [
                {
                    "html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8",
                    "id": "PQ9K7I8",
                    "self": "https://api.pagerduty.com/teams/PQ9K7I8",
                    "summary": "Engineering",
                    "type": "team_reference"
                }
            ],
            "title": "The server is on fire.",
            "type": "incident",
            "urgency": "high"
        }
    }
}

Workflow Library Example

Get Incident with Pagerduty and Send Results Via Email

Preview this Workflow on desktop