Show detailed information about an incident. Accepts either an incident id, or an incident number.

An incident represents a problem or an issue that needs to be addressed and resolved.

For more information see the .

​
Parameters

ParameterDescription
Incident NumberNumber or ID of the incident.

​
Example Output

{
	"incident": {
		"id": "PT4KHLK",
		"type": "incident",
		"summary": "[#1234] The server is on fire.",
		"self": "https://api.pagerduty.com/incidents/PT4KHLK",
		"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK",
		"incident_number": 1234,
		"title": "The server is on fire.",
		"created_at": "2015-10-06T21:30:42Z",
		"updated_at": "2015-10-06T21:40:23Z",
		"status": "acknowledged",
		"incident_key": "baf7cf21b1da41b4b0221008339ff357",
		"service": {
			"id": "PIJ90N7",
			"type": "service_reference",
			"summary": "My Mail Service",
			"self": "https://api.pagerduty.com/services/PIJ90N7",
			"html_url": "https://subdomain.pagerduty.com/service-directory/PIJ90N7"
		},
		"assignments": [
			{
				"at": "2015-11-10T00:31:52Z",
				"assignee": {
					"id": "PXPGF42",
					"type": "user_reference",
					"summary": "Earline Greenholt",
					"self": "https://api.pagerduty.com/users/PXPGF42",
					"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
				}
			}
		],
		"assigned_via": "escalation_policy",
		"last_status_change_at": "2015-10-06T21:38:23Z",
		"resolved_at": null,
		"first_trigger_log_entry": {
			"id": "Q02JTSNZWHSEKV",
			"type": "trigger_log_entry_reference",
			"summary": "Triggered through the API",
			"self": "https://api.pagerduty.com/log_entries/Q02JTSNZWHSEKV?incident_id=PT4KHLK",
			"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK/log_entries/Q02JTSNZWHSEKV"
		},
		"alert_counts": {
			"all": 2,
			"triggered": 1,
			"resolved": 1
		},
		"is_mergeable": true,
		"incident_type": {
			"name": "incident_default"
		},
		"escalation_policy": {
			"id": "PT20YPA",
			"type": "escalation_policy_reference",
			"summary": "Another Escalation Policy",
			"self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
			"html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA"
		},
		"teams": [
			{
				"id": "PQ9K7I8",
				"type": "team_reference",
				"summary": "Engineering",
				"self": "https://api.pagerduty.com/teams/PQ9K7I8",
				"html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8"
			}
		],
		"pending_actions": [
			{
				"type": "unacknowledge",
				"at": "2015-11-10T01:02:52Z"
			},
			{
				"type": "resolve",
				"at": "2015-11-10T04:31:52Z"
			}
		],
		"acknowledgements": [
			{
				"at": "2015-11-10T00:32:52Z",
				"acknowledger": {
					"id": "PXPGF42",
					"type": "user_reference",
					"summary": "Earline Greenholt",
					"self": "https://api.pagerduty.com/users/PXPGF42",
					"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
				}
			}
		],
		"alert_grouping": {
			"grouping_type": "advanced",
			"started_at": "2015-10-06T21:30:42Z",
			"ended_at": null,
			"alert_grouping_active": true
		},
		"last_status_change_by": {
			"id": "PXPGF42",
			"type": "user_reference",
			"summary": "Earline Greenholt",
			"self": "https://api.pagerduty.com/users/PXPGF42",
			"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
		},
		"priority": {
			"id": "P53ZZH5",
			"type": "priority_reference",
			"summary": "P2",
			"self": "https://api.pagerduty.com/priorities/P53ZZH5"
		},
		"resolve_reason": null,
		"conference_bridge": {
			"conference_number": "+1-415-555-1212,,,,1234#",
			"conference_url": "https://example.com/acb-123"
		},
		"incidents_responders": [
			{
				"state": "pending",
				"user": {
					"id": "PL7A2O4",
					"type": "user_reference",
					"summary": "Lee Turner",
					"self": "https://api.pagerduty.com/users/PL7A2O4",
					"html_url": "https://subdomain.pagerduty.com/users/PL7A2O4",
					"avatar_url": "https://secure.gravatar.com/avatar/51c673f51f6b483b24c889bbafbd2a67.png?d=mm&r=PG"
				},
				"incident": {
					"id": "PXP12GZ",
					"type": "incident_reference",
					"summary": "Ongoing Incident in Mailroom",
					"self": "https://api.pagerduty.com/incidents/PXP12GZ",
					"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
				},
				"updated_at": "2018-08-09T14:40:48-07:00",
				"message": "Please help with issue - join bridge at +1(234)-567-8910",
				"requester": {
					"id": "P09TT3C",
					"type": "user_reference",
					"summary": "Jane Doe",
					"self": "https://api.pagerduty.com/users/P09TT3C",
					"html_url": "https://subdomain.pagerduty.com/users/P09TT3C",
					"avatar_url": "https://secure.gravatar.com/avatar/1c747247b75acc1f724e2784c838b3f8.png?d=mm&r=PG"
				},
				"requested_at": "2018-08-09T21:40:49Z"
			}
		],
		"responder_requests": [
			{
				"incident": {
					"id": "PXP12GZ",
					"type": "incident_reference",
					"summary": "Ongoing Incident in Mailroom",
					"self": "https://api.pagerduty.com/incidents/PXP12GZ",
					"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
				},
				"requester": {
					"id": "P09TT3C",
					"type": "user_reference",
					"summary": "Jane Doe",
					"self": "https://api.pagerduty.com/users/P09TT3C",
					"html_url": "https://subdomain.pagerduty.com/users/P09TT3C"
				},
				"requested_at": "2018-08-16T14:55:17-07:00",
				"message": "Please help with issue - join bridge at +1(234)-567-8910",
				"responder_request_targets": [
					{
						"responder_request_target": {
							"type": "user",
							"id": "PL7A2O4",
							"incidents_responders": [
								{
									"state": "pending",
									"user": {
										"id": "PL7A2O4",
										"type": "user_reference",
										"summary": "Lee Turner",
										"self": "https://api.pagerduty.com/users/PL7A2O4",
										"html_url": "https://subdomain.pagerduty.com/users/PL7A2O4",
										"avatar_url": "https://secure.gravatar.com/avatar/51c673f51f6b483b24c889bbafbd2a67.png?d=mm&r=PG"
									},
									"incident": {
										"id": "PXP12GZ",
										"type": "incident_reference",
										"summary": "Ongoing Incident in Mailroom",
										"self": "https://api.pagerduty.com/incidents/PXP12GZ",
										"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
									},
									"updated_at": "2018-08-09T14:40:48-07:00",
									"message": "Please help with issue - join bridge at +1(234)-567-8910",
									"requester": {
										"id": "P09TT3C",
										"type": "user_reference",
										"summary": "Jane Doe",
										"self": "https://api.pagerduty.com/users/P09TT3C",
										"html_url": "https://subdomain.pagerduty.com/users/P09TT3C",
										"avatar_url": "https://secure.gravatar.com/avatar/1c747247b75acc1f724e2784c838b3f8.png?d=mm&r=PG"
									},
									"requested_at": "2018-08-09T21:40:49Z"
								}
							]
						}
					}
				]
			}
		],
		"urgency": "high",
		"custom_fields": [
			{
				"id": "PT4KHEE",
				"type": "field_value",
				"name": "environment",
				"display_name": "Runtime Environment",
				"description": "environment where incident occurred",
				"data_type": "string",
				"field_type": "single_value_fixed",
				"value": "production"
			}
		]
	}
}

​
Workflow Library Example

Get Incident with Pagerduty and Send Results Via Email

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