Snooze an incident.

An incident represents a problem or an issue that needs to be addressed and resolved.

For more information see the .

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Parameters

ParameterDescription
Created byThe email address of a valid user associated with the account making the request.
DurationThe number of seconds to snooze the incident for. After this number of seconds has elapsed, the incident will return to the “triggered” state.
IDThe ID of the resource.

​
Example Output

{
	"summary": "Response Example",
	"value": {
		"incident": {
			"acknowledgements": [
				{
					"acknowledger": {
						"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
						"id": "PXPGF42",
						"self": "https://api.pagerduty.com/users/PXPGF42",
						"summary": "Earline Greenholt",
						"type": "user_reference"
					},
					"at": "2015-11-10T00:32:52Z"
				}
			],
			"assigned_via": "escalation_policy",
			"assignments": [
				{
					"assignee": {
						"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
						"id": "PXPGF42",
						"self": "https://api.pagerduty.com/users/PXPGF42",
						"summary": "Earline Greenholt",
						"type": "user_reference"
					},
					"at": "2015-11-10T00:31:52Z"
				}
			],
			"created_at": "2015-10-06T21:30:42Z",
			"escalation_policy": {
				"html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA",
				"id": "PT20YPA",
				"self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
				"summary": "Another Escalation Policy",
				"type": "escalation_policy_reference"
			},
			"first_trigger_log_entry": {
				"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK/log_entries/Q02JTSNZWHSEKV",
				"id": "Q02JTSNZWHSEKV",
				"self": "https://api.pagerduty.com/log_entries/Q02JTSNZWHSEKV?incident_id=PT4KHLK",
				"summary": "Triggered through the API",
				"type": "trigger_log_entry_reference"
			},
			"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK",
			"id": "PT4KHLK",
			"incident_key": "baf7cf21b1da41b4b0221008339ff357",
			"incident_number": 1234,
			"last_status_change_at": "2015-10-06T21:38:23Z",
			"last_status_change_by": {
				"html_url": "https://subdomain.pagerduty.com/users/PXPGF42",
				"id": "PXPGF42",
				"self": "https://api.pagerduty.com/users/PXPGF42",
				"summary": "Earline Greenholt",
				"type": "user_reference"
			},
			"pending_actions": [
				{
					"at": "2015-11-10T01:02:52Z",
					"type": "unacknowledge"
				},
				{
					"at": "2015-11-10T04:31:52Z",
					"type": "resolve"
				}
			],
			"self": "https://api.pagerduty.com/incidents/PT4KHLK",
			"service": {
				"html_url": "https://subdomain.pagerduty.com/services/PIJ90N7",
				"id": "PIJ90N7",
				"self": "https://api.pagerduty.com/services/PIJ90N7",
				"summary": "My Mail Service",
				"type": "service_reference"
			},
			"status": "resolved",
			"summary": "[#1234] The server is on fire.",
			"teams": [
				{
					"html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8",
					"id": "PQ9K7I8",
					"self": "https://api.pagerduty.com/teams/PQ9K7I8",
					"summary": "Engineering",
					"type": "team_reference"
				}
			],
			"type": "incident",
			"urgency": "high"
		}
	}
}

​
Workflow Library Example

Snooze Incident with Pagerduty and Send Results Via Email

Preview this Workflow on desktop