Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt

Use this file to discover all available pages before exploring further.

Create a reply on a Freshservice ticket with attachments. Important: The total size of all the ticket’s attachments cannot exceed 40 MB.
External DocumentationTo learn more, visit the Freshservice documentation.

​
Parameters

ParameterDescription
BCC EmailsA comma-separated list of email addresses to add to the bcc field of the outgoing ticket email.
BodyThe content of the reply in HTML format.
CC EmailsA comma-separated list of email addresses to add to the cc field of the outgoing ticket email.
File IdentifiersA comma-separated list of the identifiers of the files.

A file identifier represents a file created or referenced earlier in the workflow (for example, from a file action or another step that produces a file).

See Using with Files in Workflowsfor more details.
From EmailThe email address from which the reply is sent. By default, the global support email is used.
Ticket IDThe ID of the ticket to reply to.
User IDThe ID of the agent or user who is adding the reply.

​
Example Output

{
	"conversation": {
		"id": 4289865,
		"user_id": 1232463344,
		"from_email": "user@yourcompany.com",
		"cc_emails": [],
		"bcc_emails": [],
		"body": "<div>We are working on this issue. Will keep you posted.</div>",
		"body_text": "We are working on this issue. Will keep you posted.",
		"ticket_id": 51,
		"to_emails": [
			"tom@outerspace.com"
		],
		"attachments": [
			{
				"id": 368557,
				"content_type": "image/png",
				"size": 274688,
				"name": "api2.png",
				"attachment_url": "https://s3.amazonaws.com/cdn.freshgenie.com/data/helpdesk/attachments/production/19852343/original/api2.png",
				"created_at": "2021-04-12T07:41:03Z",
				"updated_at": "2021-04-12T07:41:04Z"
			}
		],
		"created_at": "2021-04-12T07:41:04Z",
		"updated_at": "2021-04-12T07:41:04Z"
	}
}

​
Workflow Library Example

Create Reply with Attachments with Freshservice and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop