Create Reply With Attachments

External DocumentationTo learn more, visit the Freshservice documentation.

Parameters

Parameter	Description
BCC Emails	A comma-separated list of email addresses to add to the `bcc` field of the outgoing ticket email.
Body	The content of the reply in HTML format.
CC Emails	A comma-separated list of email addresses to add to the `cc` field of the outgoing ticket email.
File Identifiers	A comma-separated list of the identifiers of the files. A file identifier represents a file created or referenced earlier in the workflow (for example, from a file action or another step that produces a file). See Using with Files in Workflowsfor more details.
From Email	The email address from which the reply is sent. By default, the global support email is used.
Ticket ID	The ID of the ticket to reply to.
User ID	The ID of the agent or user who is adding the reply.

Example Output

{
	"conversation": {
		"id": 4289865,
		"user_id": 1232463344,
		"from_email": "user@yourcompany.com",
		"cc_emails": [],
		"bcc_emails": [],
		"body": "<div>We are working on this issue. Will keep you posted.</div>",
		"body_text": "We are working on this issue. Will keep you posted.",
		"ticket_id": 51,
		"to_emails": [
			"tom@outerspace.com"
		],
		"attachments": [
			{
				"id": 368557,
				"content_type": "image/png",
				"size": 274688,
				"name": "api2.png",
				"attachment_url": "https://s3.amazonaws.com/cdn.freshgenie.com/data/helpdesk/attachments/production/19852343/original/api2.png",
				"created_at": "2021-04-12T07:41:03Z",
				"updated_at": "2021-04-12T07:41:04Z"
			}
		],
		"created_at": "2021-04-12T07:41:04Z",
		"updated_at": "2021-04-12T07:41:04Z"
	}
}

Integrations

Parameters

Example Output

Workflow Library Example

​Parameters

​Example Output

​Workflow Library Example

Parameters

Example Output

Workflow Library Example