Creating a Freshservice connection
To create the connection you need:- An API token
- A Freshservice URL
Obtaining the credentials
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Go to your profile settings from your Freshservice dashboard.
- Underneath Your API Key click I’m not a robot.
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Copy your API token
Creating your connection
- In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
- Select the Freshservice icon. A dialog box with name of the connection and connection methods appear.
- (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
- Select API Key as the method to create the connection.
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Fill in the parameters:
- The API token
- The Freshservice URL
- (Optional) Click Test Connection to test it.
- Click Create connection. The new connection appears on the Connections page.