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Create a note on a Freshservice ticket with attachments. Notes:
  • Important: The total size of all the ticket’s attachments cannot exceed 40 MB.
  • By default, any note that you add will be private. To add a public note, set private to false.
External DocumentationTo learn more, visit the Freshservice documentation.

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Parameters

ParameterDescription
BodyThe content of the note in HTML format.
File IdentifiersA comma-separated list of the identifiers of the files.

A file identifier represents a file created or referenced earlier in the workflow (for example, from a file action or another step that produces a file).

See Using with Files in Workflowsfor more details.
IncomingSelect to make the note appear as created from outside the web portal.
Notify EmailsA comma-separated list of agent or user email addresses to notify about this note.
PrivateSelect to create a private note.
Ticket IDThe ID of the ticket to add the note to.
User IDThe ID of the agent or user who is adding the note.

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Example Output

{
	"conversation": {
		"id": 4289856,
		"incoming": false,
		"private": false,
		"user_id": 1232463344,
		"support_email": null,
		"body": "<div>Hi tom, Still Angry</div>",
		"body_text": "Hi tom, Still Angry",
		"ticket_id": 51,
		"to_emails": [],
		"attachments": [
			{
				"id": 368555,
				"content_type": "image/png",
				"size": 115399,
				"name": "api_attach.png",
				"attachment_url": "https://s3.amazonaws.com/cdn.freshgenie.com/data/helpdesk/attachments/production/19852343/original/api_attach.png",
				"created_at": "2021-04-12T06:44:09Z",
				"updated_at": "2021-04-12T06:44:09Z"
			}
		],
		"created_at": "2021-04-12T06:44:09Z",
		"updated_at": "2021-04-12T06:44:09Z"
	}
}

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Workflow Library Example

Create Note with Attachments with Freshservice and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop