To learn more, visit the Freshservice documentation.

​
Basic Parameters​

ParameterDescription
Requester EmailAdd an email of a requester to see only their tickets (if an id was added this field will be ignored).
Requester IDAdd an ID of a requester to see only their tickets.
Sort BySort the tickets in ascending or descending order.
Updated SinceAdd an updated since to filter out old tickets.

​
Advanced Parameters​

ParameterDescription
Additional InfoInclude additional details in the response:- stats - Will return the ticket’s closedat, resolvedat and firstrespondedat time.
  • requester - Will return the requester’s email, id, mobile, name, and phone.
  • requested_for - Will return details of the user on behalf of whom the request has been raised. | | Type | Filter tickets by type. |

​
Example Output​

{    "tickets": [        {            "cc_emails": [],            "fwd_emails": [],            "reply_cc_emails": [],            "fr_escalated": false,            "spam": false,            "email_config_id": null,            "group_id": null,            "priority": 3,            "requester_id": 1000000678,            "requested_for_id": 1000000670,            "responder_id": null,            "source": 2,            "status": 2,            "subject": "Ticket Title",            "to_emails": null,            "department_id": null,            "id": 266,            "type": "Incident",            "due_by": "2017-09-08T23:03:44Z",            "fr_due_by": "2017-09-08T15:03:44Z",            "is_escalated": false,            "description": "<div>this is a sample ticket</div>",            "description_text": "this is a sample ticket",            "category": null,            "sub_category": null,            "item_category": null,            "custom_fields": {                "custom_text": null,                "auto_checkbox": false            },            "workspace_id": 2,            "created_at": "2017-09-08T11:03:44Z",            "updated_at": "2017-09-08T11:37:01Z",            "deleted": false        },        {            "cc_emails": [                "ram@freshservice.com",                "diana@freshservice.com"            ],            "fwd_emails": [],            "reply_cc_emails": [                "ram@freshservice.com",                "diana@freshservice.com"            ],            "fr_escalated": false,            "spam": false,            "email_config_id": null,            "group_id": null,            "priority": 1,            "requester_id": 1000000675,            "requested_for_id": 1000000670,            "responder_id": null,            "source": 2,            "status": 2,            "subject": "Support Needed...",            "to_emails": null,            "department_id": null,            "id": 265,            "type": "Incident",            "due_by": "2017-09-11T10:34:28Z",            "fr_due_by": "2017-09-09T10:34:28Z",            "is_escalated": false,            "description": "<div>Details about the issue...</div>",            "description_text": "Details about the issue...",            "category": null,            "sub_category": null,            "item_category": null,            "custom_fields": {                "custom_text": "This is a custom text box",                "auto_checkbox": null            },            "workspace_id": 2,            "created_at": "2017-09-08T10:34:28Z",            "updated_at": "2017-09-08T10:34:28Z",            "deleted": false        }    ]}

​
Workflow Library Example​

List Tickets with Freshservice and Send Results Via Email

Preview this Workflow on desktop

Was this page helpful?

Freshservice Custom ActionUpdate Ticket