List Tickets

Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since filter.

External Documentation

To learn more, visit the Freshservice documentation.

Basic Parameters

Parameter	Description
Requester Email	Add an email of a requester to see only their tickets (if an id was added this field will be ignored).
Requester ID	Add an ID of a requester to see only their tickets.
Sort By	Sort the tickets in ascending or descending order.
Updated Since	Add an updated since to filter out old tickets.

Advanced Parameters

Parameter	Description
Additional Info	Include additional details in the response: stats - Will return the ticket’s closedat, resolvedat and firstrespondedat time. requester - Will return the requester's email, id, mobile, name, and phone. requested_for - Will return details of the user on behalf of whom the request has been raised.
Type	Filter tickets by type.

Example Output

{
    "tickets": [
        {
            "cc_emails": [],
            "fwd_emails": [],
            "reply_cc_emails": [],
            "fr_escalated": false,
            "spam": false,
            "email_config_id": null,
            "group_id": null,
            "priority": 3,
            "requester_id": 1000000678,
            "requested_for_id": 1000000670,
            "responder_id": null,
            "source": 2,
            "status": 2,
            "subject": "Ticket Title",
            "to_emails": null,
            "department_id": null,
            "id": 266,
            "type": "Incident",
            "due_by": "2017-09-08T23:03:44Z",
            "fr_due_by": "2017-09-08T15:03:44Z",
            "is_escalated": false,
            "description": "<div>this is a sample ticket</div>",
            "description_text": "this is a sample ticket",
            "category": null,
            "sub_category": null,
            "item_category": null,
            "custom_fields": {
                "custom_text": null,
                "auto_checkbox": false
            },
            "workspace_id": 2,
            "created_at": "2017-09-08T11:03:44Z",
            "updated_at": "2017-09-08T11:37:01Z",
            "deleted": false
        },
        {
            "cc_emails": [
                "ram@freshservice.com",
                "diana@freshservice.com"
            ],
            "fwd_emails": [],
            "reply_cc_emails": [
                "ram@freshservice.com",
                "diana@freshservice.com"
            ],
            "fr_escalated": false,
            "spam": false,
            "email_config_id": null,
            "group_id": null,
            "priority": 1,
            "requester_id": 1000000675,
            "requested_for_id": 1000000670,
            "responder_id": null,
            "source": 2,
            "status": 2,
            "subject": "Support Needed...",
            "to_emails": null,
            "department_id": null,
            "id": 265,
            "type": "Incident",
            "due_by": "2017-09-11T10:34:28Z",
            "fr_due_by": "2017-09-09T10:34:28Z",
            "is_escalated": false,
            "description": "<div>Details about the issue...</div>",
            "description_text": "Details about the issue...",
            "category": null,
            "sub_category": null,
            "item_category": null,
            "custom_fields": {
                "custom_text": "This is a custom text box",
                "auto_checkbox": null
            },
            "workspace_id": 2,
            "created_at": "2017-09-08T10:34:28Z",
            "updated_at": "2017-09-08T10:34:28Z",
            "deleted": false
        }
    ]
}

Workflow Library Example

List Tickets with Freshservice and Send Results Via Email

Preview this Workflow on desktop