Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since filter.

External Documentation

To learn more, visit the Freshservice documentation.

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Basic Parameters

ParameterDescription
Requester EmailAdd an email of a requester to see only their tickets (if an id was added this field will be ignored).
Requester IDAdd an ID of a requester to see only their tickets.
Sort BySort the tickets in ascending or descending order.
Updated SinceAdd an updated since to filter out old tickets.

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Advanced Parameters

ParameterDescription
Additional InfoInclude additional details in the response:
* stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time.
* requester - Will return the requester’s email, id, mobile, name, and phone.
* requested_for - Will return details of the user on behalf of whom the request has been raised.
TypeFilter tickets by type.

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Example Output

{
	"tickets": [
		{
			"cc_emails": [],
			"fwd_emails": [],
			"reply_cc_emails": [],
			"fr_escalated": false,
			"spam": false,
			"email_config_id": null,
			"group_id": null,
			"priority": 3,
			"requester_id": 1000000678,
			"requested_for_id": 1000000670,
			"responder_id": null,
			"source": 2,
			"status": 2,
			"subject": "Ticket Title",
			"to_emails": null,
			"department_id": null,
			"id": 266,
			"type": "Incident",
			"due_by": "2017-09-08T23:03:44Z",
			"fr_due_by": "2017-09-08T15:03:44Z",
			"is_escalated": false,
			"description": "<div>this is a sample ticket</div>",
			"description_text": "this is a sample ticket",
			"category": null,
			"sub_category": null,
			"item_category": null,
			"custom_fields": {
				"custom_text": null,
				"auto_checkbox": false
			},
			"workspace_id": 2,
			"created_at": "2017-09-08T11:03:44Z",
			"updated_at": "2017-09-08T11:37:01Z",
			"deleted": false
		},
		{
			"cc_emails": [
				"ram@freshservice.com",
				"diana@freshservice.com"
			],
			"fwd_emails": [],
			"reply_cc_emails": [
				"ram@freshservice.com",
				"diana@freshservice.com"
			],
			"fr_escalated": false,
			"spam": false,
			"email_config_id": null,
			"group_id": null,
			"priority": 1,
			"requester_id": 1000000675,
			"requested_for_id": 1000000670,
			"responder_id": null,
			"source": 2,
			"status": 2,
			"subject": "Support Needed...",
			"to_emails": null,
			"department_id": null,
			"id": 265,
			"type": "Incident",
			"due_by": "2017-09-11T10:34:28Z",
			"fr_due_by": "2017-09-09T10:34:28Z",
			"is_escalated": false,
			"description": "<div>Details about the issue...</div>",
			"description_text": "Details about the issue...",
			"category": null,
			"sub_category": null,
			"item_category": null,
			"custom_fields": {
				"custom_text": "This is a custom text box",
				"auto_checkbox": null
			},
			"workspace_id": 2,
			"created_at": "2017-09-08T10:34:28Z",
			"updated_at": "2017-09-08T10:34:28Z",
			"deleted": false
		}
	]
}

​
Workflow Library Example

List Tickets with Freshservice and Send Results Via Email

Workflow Library

Preview this Workflow on desktop