Actions
List Tickets
Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since
filter.
External Documentation
To learn more, visit the Freshservice documentation.
Basic Parameters
Parameter | Description |
---|---|
Requester Email | Add an email of a requester to see only their tickets (if an id was added this field will be ignored). |
Requester ID | Add an ID of a requester to see only their tickets. |
Sort By | Sort the tickets in ascending or descending order. |
Updated Since | Add an updated since to filter out old tickets. |
Advanced Parameters
Parameter | Description |
---|---|
Additional Info | Include additional details in the response: * stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time. * requester - Will return the requester’s email, id, mobile, name, and phone. * requested_for - Will return details of the user on behalf of whom the request has been raised. |
Type | Filter tickets by type. |
Example Output
Workflow Library Example
List Tickets with Freshservice and Send Results Via Email
Preview this Workflow on desktop
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