updated_since filter.
External DocumentationTo learn more, visit the Freshservice documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Requester Email | Add an email of a requester to see only their tickets (if an id was added this field will be ignored). |
| Requester ID | Add an ID of a requester to see only their tickets. |
| Sort By | Sort the tickets in ascending or descending order. |
| Updated Since | Add an updated since to filter out old tickets. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Info | Include additional details in the response: * stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time. * requester - Will return the requester’s email, id, mobile, name, and phone. * requested_for - Will return details of the user on behalf of whom the request has been raised. |
| Type | Filter tickets by type. |
Example Output
{
"tickets": [
{
"cc_emails": [],
"fwd_emails": [],
"reply_cc_emails": [],
"fr_escalated": false,
"spam": false,
"email_config_id": null,
"group_id": null,
"priority": 3,
"requester_id": 1000000678,
"requested_for_id": 1000000670,
"responder_id": null,
"source": 2,
"status": 2,
"subject": "Ticket Title",
"to_emails": null,
"department_id": null,
"id": 266,
"type": "Incident",
"due_by": "2017-09-08T23:03:44Z",
"fr_due_by": "2017-09-08T15:03:44Z",
"is_escalated": false,
"description": "<div>this is a sample ticket</div>",
"description_text": "this is a sample ticket",
"category": null,
"sub_category": null,
"item_category": null,
"custom_fields": {
"custom_text": null,
"auto_checkbox": false
},
"workspace_id": 2,
"created_at": "2017-09-08T11:03:44Z",
"updated_at": "2017-09-08T11:37:01Z",
"deleted": false
},
{
"cc_emails": [
"ram@freshservice.com",
"diana@freshservice.com"
],
"fwd_emails": [],
"reply_cc_emails": [
"ram@freshservice.com",
"diana@freshservice.com"
],
"fr_escalated": false,
"spam": false,
"email_config_id": null,
"group_id": null,
"priority": 1,
"requester_id": 1000000675,
"requested_for_id": 1000000670,
"responder_id": null,
"source": 2,
"status": 2,
"subject": "Support Needed...",
"to_emails": null,
"department_id": null,
"id": 265,
"type": "Incident",
"due_by": "2017-09-11T10:34:28Z",
"fr_due_by": "2017-09-09T10:34:28Z",
"is_escalated": false,
"description": "<div>Details about the issue...</div>",
"description_text": "Details about the issue...",
"category": null,
"sub_category": null,
"item_category": null,
"custom_fields": {
"custom_text": "This is a custom text box",
"auto_checkbox": null
},
"workspace_id": 2,
"created_at": "2017-09-08T10:34:28Z",
"updated_at": "2017-09-08T10:34:28Z",
"deleted": false
}
]
}
Workflow Library Example
List Tickets with Freshservice and Send Results Via Email