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List Tickets

Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since filter.

External Documentation

To learn more, visit the Freshservice documentation.

Basic Parameters​

ParameterDescription
Requester EmailAdd an email of a requester to see only their tickets (if an id was added this field will be ignored).
Requester IDAdd an ID of a requester to see only their tickets.
Sort BySort the tickets in ascending or descending order.
Updated SinceAdd an updated since to filter out old tickets.

Advanced Parameters​

ParameterDescription
Additional InfoInclude additional details in the response:
stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time.
 requester - Will return the requester's email, id, mobile, name, and phone.
* requested_for - Will return details of the user on behalf of whom the request has been raised.
TypeFilter tickets by type.

Example Output​

{
    "tickets": [
        {
            "cc_emails": [],
            "fwd_emails": [],
            "reply_cc_emails": [],
            "fr_escalated": false,
            "spam": false,
            "email_config_id": null,
            "group_id": null,
            "priority": 3,
            "requester_id": 1000000678,
            "requested_for_id": 1000000670,
            "responder_id": null,
            "source": 2,
            "status": 2,
            "subject": "Ticket Title",
            "to_emails": null,
            "department_id": null,
            "id": 266,
            "type": "Incident",
            "due_by": "2017-09-08T23:03:44Z",
            "fr_due_by": "2017-09-08T15:03:44Z",
            "is_escalated": false,
            "description": "<div>this is a sample ticket</div>",
            "description_text": "this is a sample ticket",
            "category": null,
            "sub_category": null,
            "item_category": null,
            "custom_fields": {
                "custom_text": null,
                "auto_checkbox": false
            },
            "workspace_id": 2,
            "created_at": "2017-09-08T11:03:44Z",
            "updated_at": "2017-09-08T11:37:01Z",
            "deleted": false
        },
        {
            "cc_emails": [
                "ram@freshservice.com",
                "diana@freshservice.com"
            ],
            "fwd_emails": [],
            "reply_cc_emails": [
                "ram@freshservice.com",
                "diana@freshservice.com"
            ],
            "fr_escalated": false,
            "spam": false,
            "email_config_id": null,
            "group_id": null,
            "priority": 1,
            "requester_id": 1000000675,
            "requested_for_id": 1000000670,
            "responder_id": null,
            "source": 2,
            "status": 2,
            "subject": "Support Needed...",
            "to_emails": null,
            "department_id": null,
            "id": 265,
            "type": "Incident",
            "due_by": "2017-09-11T10:34:28Z",
            "fr_due_by": "2017-09-09T10:34:28Z",
            "is_escalated": false,
            "description": "<div>Details about the issue...</div>",
            "description_text": "Details about the issue...",
            "category": null,
            "sub_category": null,
            "item_category": null,
            "custom_fields": {
                "custom_text": "This is a custom text box",
                "auto_checkbox": null
            },
            "workspace_id": 2,
            "created_at": "2017-09-08T10:34:28Z",
            "updated_at": "2017-09-08T10:34:28Z",
            "deleted": false
        }
    ]
}

Workflow Library Example​

List Tickets with Freshservice and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop