Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since
filter.
External Documentation
To learn more, visit the Freshservice documentation.
Parameter | Description |
---|---|
Requester Email | Add an email of a requester to see only their tickets (if an id was added this field will be ignored). |
Requester ID | Add an ID of a requester to see only their tickets. |
Sort By | Sort the tickets in ascending or descending order. |
Updated Since | Add an updated since to filter out old tickets. |
Parameter | Description |
---|---|
Additional Info | Include additional details in the response: * stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time. * requester - Will return the requester’s email, id, mobile, name, and phone. * requested_for - Will return details of the user on behalf of whom the request has been raised. |
Type | Filter tickets by type. |
List Tickets with Freshservice and Send Results Via Email
Preview this Workflow on desktop
Lists all tickets. Only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since
filter.
External Documentation
To learn more, visit the Freshservice documentation.
Parameter | Description |
---|---|
Requester Email | Add an email of a requester to see only their tickets (if an id was added this field will be ignored). |
Requester ID | Add an ID of a requester to see only their tickets. |
Sort By | Sort the tickets in ascending or descending order. |
Updated Since | Add an updated since to filter out old tickets. |
Parameter | Description |
---|---|
Additional Info | Include additional details in the response: * stats - Will return the ticket’s closed_at, resolved_at and first_responded_at time. * requester - Will return the requester’s email, id, mobile, name, and phone. * requested_for - Will return details of the user on behalf of whom the request has been raised. |
Type | Filter tickets by type. |
List Tickets with Freshservice and Send Results Via Email
Preview this Workflow on desktop