Create Note - BlinkOps Documentation

Create a note on a Freshservice ticket. Notes:

To create a reply with attachments, use Create Note With Attachments action.
By default, any note that you add will be private. To add a public note, set private to false.

External DocumentationTo learn more, visit the Freshservice documentation.

Parameters

Parameter	Description
Body	The content of the note in HTML format.
Incoming	Select to make the note appear as created from outside the web portal.
Notify Emails	A comma-separated list of agent or user email addresses to notify about this note.
Private	Select to create a private note.
Ticket ID	The ID of the ticket to add the note to.
User ID	The ID of the agent or user who is adding the note.

Example Output

{
	"conversation": {
		"id": 4289856,
		"incoming": false,
		"private": false,
		"user_id": 1232463344,
		"support_email": null,
		"body": "<div>Hi tom, Still Angry</div>",
		"body_text": "Hi tom, Still Angry",
		"ticket_id": 51,
		"to_emails": [],
		"attachments": [],
		"created_at": "2021-04-12T06:44:09Z",
		"updated_at": "2021-04-12T06:44:09Z"
	}
}

Workflow Library Example

Create Note with Freshservice and Send Results Via Email

Preview this Workflow on desktop