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Update Incident By ID

Update incident with specified fields.

Basic Parameters​

ParameterDescription
Assignee Email-
Category Name-
Description-
IDThe ID of the incident. Can be obtained via the List Incidents action.
Incident Due At-
Incident Name-
Priority-

Advanced Parameters​

ParameterDescription
Incident Department IDThe ID of the departments. Can be obtained via the List Departments action.
Incident Site IDThe ID of the site. Can be obtained via the List Sites action.

Example Output​

{
    "incident": {
        "assignee": {
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "email": "john.doe@email.com",
            "group_id": "1",
            "id": "1",
            "is_user": "true",
            "name": "John Doe"
        },
        "category": {
            "default_assignee_id": "1",
            "default_tags": "tagA, tagB",
            "id": "10000",
            "name": "Facilities",
            "parent_id": "null"
        },
        "cc": [
            "jane.doe@email.com"
        ],
        "changes": [
            {
                "href": "https://mydomain.com/changes/100",
                "id": "100"
            }
        ],
        "configuration_items": [
            {
                "href": "https://mydomain.com/configuration_items/100",
                "id": "100"
            }
        ],
        "custom_fields_values": [
            {
                "custom_field_id": "1",
                "id": "10",
                "name": "Text custom field",
                "options": "",
                "type_name": "Text",
                "value": "content"
            },
            {
                "custom_field_id": "2",
                "id": "100",
                "name": "User custom field",
                "options": "",
                "type_name": "User",
                "user": {
                    "email": "john.doe@email.com",
                    "group_id": 1,
                    "id": 1,
                    "is_user": true,
                    "name": "John Doe"
                },
                "value": "1"
            }
        ],
        "department": {
            "default_assignee_id": "1",
            "description": "",
            "id": "1",
            "name": "Support"
        },
        "description": "description",
        "due_at": "2025-01-01T00:00:00.000+01:00",
        "id": "10000",
        "incidents": [
            {
                "href": "https://mydomain.com/incidents/100",
                "id": "100"
            }
        ],
        "is_service_request": false,
        "name": "Incident Name",
        "number": "1000",
        "origin": "api",
        "priority": "High",
        "problems": [
            {
                "href": "https://mydomain.com/problems/100",
                "id": "100"
            }
        ],
        "releases": [
            {
                "href": "https://mydomain.com/releases/100",
                "id": "100"
            }
        ],
        "requester": {
            "account_id": "1",
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "disabled": false,
            "email": "john.doe@email.com",
            "id": "1",
            "name": "John Doe",
            "user_id": "1"
        },
        "site": {
            "description": "",
            "id": "1",
            "location": "AUS",
            "name": "Austin TX, USA",
            "time_zone": ""
        },
        "solutions": [
            {
                "href": "https://mydomain.com/solutions/100",
                "id": "100"
            }
        ],
        "state": "New",
        "subcategory": {
            "default_assignee_id": "1",
            "default_tags": "",
            "id": "1000",
            "name": "Equipment",
            "parent_id": "10000"
        }
    }
}

Workflow Library Example​

Update Incident by Id with Solarwinds Service Desk and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop