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Create Incident

Create new incident.

Basic Parameters​

ParameterDescription
Assignee Email-
Category Name-
Description-
Incident Due At-
Incident Name-
Priority-

Advanced Parameters​

ParameterDescription
Incident Department IDThe ID of the department. Can be obtained via the List Departments action.
Incident Site IDThe ID of the site. Can be obtained via the List Sites action.

Example Output​

{
    "incident": {
        "assignee": {
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "email": "john.doe@email.com",
            "group_id": "1",
            "id": "1",
            "is_user": "true",
            "name": "John Doe"
        },
        "category": {
            "default_assignee_id": "1",
            "default_tags": "tagA, tagB",
            "id": "10000",
            "name": "Facilities",
            "parent_id": "null"
        },
        "cc": [
            "jane.doe@email.com"
        ],
        "changes": [
            {
                "href": "https://mydomain.com/changes/100",
                "id": "100"
            }
        ],
        "configuration_items": [
            {
                "href": "https://mydomain.com/configuration_items/100",
                "id": "100"
            }
        ],
        "custom_fields_values": [
            {
                "custom_field_id": "1",
                "id": "10",
                "name": "Text custom field",
                "options": "",
                "type_name": "Text",
                "value": "content"
            },
            {
                "custom_field_id": "2",
                "id": "100",
                "name": "User custom field",
                "options": "",
                "type_name": "User",
                "user": {
                    "email": "john.doe@email.com",
                    "group_id": 1,
                    "id": 1,
                    "is_user": true,
                    "name": "John Doe"
                },
                "value": "1"
            }
        ],
        "department": {
            "default_assignee_id": "1",
            "description": "",
            "id": "1",
            "name": "Support"
        },
        "description": "description",
        "due_at": "2025-01-01T00:00:00.000+01:00",
        "id": "10000",
        "incidents": [
            {
                "href": "https://mydomain.com/incidents/100",
                "id": "100"
            }
        ],
        "is_service_request": false,
        "name": "Incident Name",
        "number": "1000",
        "origin": "api",
        "priority": "High",
        "problems": [
            {
                "href": "https://mydomain.com/problems/100",
                "id": "100"
            }
        ],
        "releases": [
            {
                "href": "https://mydomain.com/releases/100",
                "id": "100"
            }
        ],
        "requester": {
            "account_id": "1",
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "disabled": false,
            "email": "john.doe@email.com",
            "id": "1",
            "name": "John Doe",
            "user_id": "1"
        },
        "site": {
            "description": "",
            "id": "1",
            "location": "AUS",
            "name": "Austin TX, USA",
            "time_zone": ""
        },
        "solutions": [
            {
                "href": "https://mydomain.com/solutions/100",
                "id": "100"
            }
        ],
        "state": "New",
        "subcategory": {
            "default_assignee_id": "1",
            "default_tags": "",
            "id": "1000",
            "name": "Equipment",
            "parent_id": "10000"
        }
    }
}

Workflow Library Example​

Create Incident with Solarwinds Service Desk and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop