Create new incident.

​
Basic Parameters

ParameterDescription
Assignee EmailThe email address of the specific user assigned to the incident.
Category NameThe name of the primary classification for the incident to categorize the issue.
DescriptionA detailed explanation of the incident, including any relevant context or steps already taken.
Incident Due AtThe target date by which the incident is expected to be resolved.
Incident NameA concise title or subject line summarizing the incident.
PriorityThe priority of the incident.

​
Advanced Parameters

ParameterDescription
Incident Department IDThe ID of the department. Can be obtained via the List Departments action.
Incident Site IDThe ID of the site. Can be obtained via the List Sites action.

​
Example Output

{
	"incident": {
		"assignee": {
			"avatar": {
				"color": "#fd4165",
				"initials": "JD",
				"type": "initials"
			},
			"email": "john.doe@email.com",
			"group_id": "1",
			"id": "1",
			"is_user": "true",
			"name": "John Doe"
		},
		"category": {
			"default_assignee_id": "1",
			"default_tags": "tagA, tagB",
			"id": "10000",
			"name": "Facilities",
			"parent_id": "null"
		},
		"cc": [
			"jane.doe@email.com"
		],
		"changes": [
			{
				"href": "https://mydomain.com/changes/100",
				"id": "100"
			}
		],
		"configuration_items": [
			{
				"href": "https://mydomain.com/configuration_items/100",
				"id": "100"
			}
		],
		"custom_fields_values": [
			{
				"custom_field_id": "1",
				"id": "10",
				"name": "Text custom field",
				"options": "",
				"type_name": "Text",
				"value": "content"
			},
			{
				"custom_field_id": "2",
				"id": "100",
				"name": "User custom field",
				"options": "",
				"type_name": "User",
				"user": {
					"email": "john.doe@email.com",
					"group_id": 1,
					"id": 1,
					"is_user": true,
					"name": "John Doe"
				},
				"value": "1"
			}
		],
		"department": {
			"default_assignee_id": "1",
			"description": "",
			"id": "1",
			"name": "Support"
		},
		"description": "description",
		"due_at": "2025-01-01T00:00:00.000+01:00",
		"id": "10000",
		"incidents": [
			{
				"href": "https://mydomain.com/incidents/100",
				"id": "100"
			}
		],
		"is_service_request": false,
		"name": "Incident Name",
		"number": "1000",
		"origin": "api",
		"priority": "High",
		"problems": [
			{
				"href": "https://mydomain.com/problems/100",
				"id": "100"
			}
		],
		"releases": [
			{
				"href": "https://mydomain.com/releases/100",
				"id": "100"
			}
		],
		"requester": {
			"account_id": "1",
			"avatar": {
				"color": "#fd4165",
				"initials": "JD",
				"type": "initials"
			},
			"disabled": false,
			"email": "john.doe@email.com",
			"id": "1",
			"name": "John Doe",
			"user_id": "1"
		},
		"site": {
			"description": "",
			"id": "1",
			"location": "AUS",
			"name": "Austin TX, USA",
			"time_zone": ""
		},
		"solutions": [
			{
				"href": "https://mydomain.com/solutions/100",
				"id": "100"
			}
		],
		"state": "New",
		"subcategory": {
			"default_assignee_id": "1",
			"default_tags": "",
			"id": "1000",
			"name": "Equipment",
			"parent_id": "10000"
		}
	}
}

​
Workflow Library Example

Create Incident with Solarwinds Service Desk and Send Results Via Email

Preview this Workflow on desktop