[
{
"incident": {
"assignee": {
"avatar": {
"color": "#fd4165",
"initials": "JD",
"type": "initials"
},
"email": "john.doe@email.com",
"group_id": "1",
"id": "1",
"is_user": "true",
"name": "John Doe"
},
"category": {
"default_assignee_id": "1",
"default_tags": "tagA, tagB",
"id": "10000",
"name": "Facilities",
"parent_id": "null"
},
"cc": [
"jane.doe@email.com"
],
"changes": [
{
"href": "https://mydomain.com/changes/100",
"id": "100"
}
],
"configuration_items": [
{
"href": "https://mydomain.com/configuration_items/100",
"id": "100"
}
],
"custom_fields_values": [
{
"custom_field_id": "1",
"id": "10",
"name": "Text custom field",
"options": "",
"type_name": "Text",
"value": "content"
},
{
"custom_field_id": "2",
"id": "100",
"name": "User custom field",
"options": "",
"type_name": "User",
"user": {
"email": "john.doe@email.com",
"group_id": 1,
"id": 1,
"is_user": true,
"name": "John Doe"
},
"value": "1"
}
],
"department": {
"default_assignee_id": "1",
"description": "",
"id": "1",
"name": "Support"
},
"description": "description",
"due_at": "2025-01-01T00:00:00.000+01:00",
"id": "10000",
"incidents": [
{
"href": "https://mydomain.com/incidents/100",
"id": "100"
}
],
"is_service_request": false,
"name": "Incident Name",
"number": "1000",
"origin": "api",
"priority": "High",
"problems": [
{
"href": "https://mydomain.com/problems/100",
"id": "100"
}
],
"releases": [
{
"href": "https://mydomain.com/releases/100",
"id": "100"
}
],
"requester": {
"account_id": "1",
"avatar": {
"color": "#fd4165",
"initials": "JD",
"type": "initials"
},
"disabled": false,
"email": "john.doe@email.com",
"id": "1",
"name": "John Doe",
"user_id": "1"
},
"site": {
"description": "",
"id": "1",
"location": "AUS",
"name": "Austin TX, USA",
"time_zone": ""
},
"solutions": [
{
"href": "https://mydomain.com/solutions/100",
"id": "100"
}
],
"state": "New",
"subcategory": {
"default_assignee_id": "1",
"default_tags": "",
"id": "1000",
"name": "Equipment",
"parent_id": "10000"
}
}
}
]
