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Parameters​

ParameterDescription
IDThe ID of the incident. Can be obtained via the List Incidents action.

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Example Output​

{    "incident": {        "assignee": {            "avatar": {                "color": "#fd4165",                "initials": "JD",                "type": "initials"            },            "email": "john.doe@email.com",            "group_id": "1",            "id": "1",            "is_user": "true",            "name": "John Doe"        },        "category": {            "default_assignee_id": "1",            "default_tags": "tagA, tagB",            "id": "10000",            "name": "Facilities",            "parent_id": "null"        },        "cc": [            "jane.doe@email.com"        ],        "changes": [            {                "href": "https://mydomain.com/changes/100",                "id": "100"            }        ],        "configuration_items": [            {                "href": "https://mydomain.com/configuration_items/100",                "id": "100"            }        ],        "custom_fields_values": [            {                "custom_field_id": "1",                "id": "10",                "name": "Text custom field",                "options": "",                "type_name": "Text",                "value": "content"            },            {                "custom_field_id": "2",                "id": "100",                "name": "User custom field",                "options": "",                "type_name": "User",                "user": {                    "email": "john.doe@email.com",                    "group_id": 1,                    "id": 1,                    "is_user": true,                    "name": "John Doe"                },                "value": "1"            }        ],        "department": {            "default_assignee_id": "1",            "description": "",            "id": "1",            "name": "Support"        },        "description": "description",        "due_at": "2025-01-01T00:00:00.000+01:00",        "id": "10000",        "incidents": [            {                "href": "https://mydomain.com/incidents/100",                "id": "100"            }        ],        "is_service_request": false,        "name": "Incident Name",        "number": "1000",        "origin": "api",        "priority": "High",        "problems": [            {                "href": "https://mydomain.com/problems/100",                "id": "100"            }        ],        "releases": [            {                "href": "https://mydomain.com/releases/100",                "id": "100"            }        ],        "requester": {            "account_id": "1",            "avatar": {                "color": "#fd4165",                "initials": "JD",                "type": "initials"            },            "disabled": false,            "email": "john.doe@email.com",            "id": "1",            "name": "John Doe",            "user_id": "1"        },        "site": {            "description": "",            "id": "1",            "location": "AUS",            "name": "Austin TX, USA",            "time_zone": ""        },        "solutions": [            {                "href": "https://mydomain.com/solutions/100",                "id": "100"            }        ],        "state": "New",        "subcategory": {            "default_assignee_id": "1",            "default_tags": "",            "id": "1000",            "name": "Equipment",            "parent_id": "10000"        }    }}

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Workflow Library Example​

Get Incident by Id with Solarwinds Service Desk and Send Results Via Email

Preview this Workflow on desktop

Delete User By IDGet User By ID