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Get Incident By ID

Get incident.

Parameters​

ParameterDescription
IDThe ID of the incident. Can be obtained via the List Incidents action.

Example Output​

{
    "incident": {
        "assignee": {
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "email": "john.doe@email.com",
            "group_id": "1",
            "id": "1",
            "is_user": "true",
            "name": "John Doe"
        },
        "category": {
            "default_assignee_id": "1",
            "default_tags": "tagA, tagB",
            "id": "10000",
            "name": "Facilities",
            "parent_id": "null"
        },
        "cc": [
            "jane.doe@email.com"
        ],
        "changes": [
            {
                "href": "https://mydomain.com/changes/100",
                "id": "100"
            }
        ],
        "configuration_items": [
            {
                "href": "https://mydomain.com/configuration_items/100",
                "id": "100"
            }
        ],
        "custom_fields_values": [
            {
                "custom_field_id": "1",
                "id": "10",
                "name": "Text custom field",
                "options": "",
                "type_name": "Text",
                "value": "content"
            },
            {
                "custom_field_id": "2",
                "id": "100",
                "name": "User custom field",
                "options": "",
                "type_name": "User",
                "user": {
                    "email": "john.doe@email.com",
                    "group_id": 1,
                    "id": 1,
                    "is_user": true,
                    "name": "John Doe"
                },
                "value": "1"
            }
        ],
        "department": {
            "default_assignee_id": "1",
            "description": "",
            "id": "1",
            "name": "Support"
        },
        "description": "description",
        "due_at": "2025-01-01T00:00:00.000+01:00",
        "id": "10000",
        "incidents": [
            {
                "href": "https://mydomain.com/incidents/100",
                "id": "100"
            }
        ],
        "is_service_request": false,
        "name": "Incident Name",
        "number": "1000",
        "origin": "api",
        "priority": "High",
        "problems": [
            {
                "href": "https://mydomain.com/problems/100",
                "id": "100"
            }
        ],
        "releases": [
            {
                "href": "https://mydomain.com/releases/100",
                "id": "100"
            }
        ],
        "requester": {
            "account_id": "1",
            "avatar": {
                "color": "#fd4165",
                "initials": "JD",
                "type": "initials"
            },
            "disabled": false,
            "email": "john.doe@email.com",
            "id": "1",
            "name": "John Doe",
            "user_id": "1"
        },
        "site": {
            "description": "",
            "id": "1",
            "location": "AUS",
            "name": "Austin TX, USA",
            "time_zone": ""
        },
        "solutions": [
            {
                "href": "https://mydomain.com/solutions/100",
                "id": "100"
            }
        ],
        "state": "New",
        "subcategory": {
            "default_assignee_id": "1",
            "default_tags": "",
            "id": "1000",
            "name": "Equipment",
            "parent_id": "10000"
        }
    }
}

Workflow Library Example​

Get Incident by Id with Solarwinds Service Desk and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop