Get incident.

​
Parameters

ParameterDescription
IDThe ID of the incident. Can be obtained via the List Incidents action.

​
Example Output

{
	"incident": {
		"assignee": {
			"avatar": {
				"color": "#fd4165",
				"initials": "JD",
				"type": "initials"
			},
			"email": "john.doe@email.com",
			"group_id": "1",
			"id": "1",
			"is_user": "true",
			"name": "John Doe"
		},
		"category": {
			"default_assignee_id": "1",
			"default_tags": "tagA, tagB",
			"id": "10000",
			"name": "Facilities",
			"parent_id": "null"
		},
		"cc": [
			"jane.doe@email.com"
		],
		"changes": [
			{
				"href": "https://mydomain.com/changes/100",
				"id": "100"
			}
		],
		"configuration_items": [
			{
				"href": "https://mydomain.com/configuration_items/100",
				"id": "100"
			}
		],
		"custom_fields_values": [
			{
				"custom_field_id": "1",
				"id": "10",
				"name": "Text custom field",
				"options": "",
				"type_name": "Text",
				"value": "content"
			},
			{
				"custom_field_id": "2",
				"id": "100",
				"name": "User custom field",
				"options": "",
				"type_name": "User",
				"user": {
					"email": "john.doe@email.com",
					"group_id": 1,
					"id": 1,
					"is_user": true,
					"name": "John Doe"
				},
				"value": "1"
			}
		],
		"department": {
			"default_assignee_id": "1",
			"description": "",
			"id": "1",
			"name": "Support"
		},
		"description": "description",
		"due_at": "2025-01-01T00:00:00.000+01:00",
		"id": "10000",
		"incidents": [
			{
				"href": "https://mydomain.com/incidents/100",
				"id": "100"
			}
		],
		"is_service_request": false,
		"name": "Incident Name",
		"number": "1000",
		"origin": "api",
		"priority": "High",
		"problems": [
			{
				"href": "https://mydomain.com/problems/100",
				"id": "100"
			}
		],
		"releases": [
			{
				"href": "https://mydomain.com/releases/100",
				"id": "100"
			}
		],
		"requester": {
			"account_id": "1",
			"avatar": {
				"color": "#fd4165",
				"initials": "JD",
				"type": "initials"
			},
			"disabled": false,
			"email": "john.doe@email.com",
			"id": "1",
			"name": "John Doe",
			"user_id": "1"
		},
		"site": {
			"description": "",
			"id": "1",
			"location": "AUS",
			"name": "Austin TX, USA",
			"time_zone": ""
		},
		"solutions": [
			{
				"href": "https://mydomain.com/solutions/100",
				"id": "100"
			}
		],
		"state": "New",
		"subcategory": {
			"default_assignee_id": "1",
			"default_tags": "",
			"id": "1000",
			"name": "Equipment",
			"parent_id": "10000"
		}
	}
}

​
Workflow Library Example

Get Incident by Id with Solarwinds Service Desk and Send Results Via Email

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