Updates a request ticket.

​
Basic Parameters

ParameterDescription
AssigneeThe technician assigned to be assigned to the request.
Description-
Priority-
Requester-
Status-
Subject-
Ticket IDThe ticket request ID.

​
Advanced Parameters

ParameterDescription
Impact DetailsThe impact of the requested ticket.
ResolutionResolution suggested for the request.

​
Example Output

{
	"request": {
		"is_first_response_overdue": false,
		"impact_details": null,
		"impact": {
			"id": "1",
			"name": "High"
		},
		"urgency": {
			"id": "2",
			"name": "High"
		},
		"level": {
			"id": "4",
			"name": "Tier 4"
		},
		"description": "I am unable to fetch mails from the mail server",
		"priority": {
			"id": "4",
			"color": "#ff0000",
			"name": "High"
		},
		"sla": null,
		"template": {
			"id": "36",
			"name": "Request to start the process associated to a new hire"
		},
		"created_by": {
			"id": "4",
			"name": "administrator",
			"email_id": null
		},
		"requester": {
			"id": "4",
			"name": "administrator",
			"email_id": null
		},
		"first_response_due_by_time": null,
		"service_category": {
			"id": "8",
			"name": "User Management"
		},
		"is_reopened": false,
		"status": {
			"id": "3",
			"color": "#006600",
			"name": "Closed"
		},
		"approval_status": null,
		"email_cc": [],
		"due_by_time": null,
		"closure_info": {
			"closure_code": {
				"id": "3",
				"name": "Canceled"
			},
			"requester_ack_comments": null,
			"closure_comments": null,
			"requester_ack_resolution": true
		},
		"is_trashed": false,
		"request_template_task_ids": [],
		"assets": [],
		"category": {
			"id": "11",
			"name": "Operating System"
		},
		"editor": {
			"id": "5",
			"name": "Shawn Adams",
			"email_id": null
		},
		"time_elapsed": {
			"display_value": "0hrs 0min",
			"value": "2086"
		},
		"on_behalf_of": null,
		"is_service_request": true,
		"assigned_time": {
			"display_value": "Mar 10, 2017 11:37 AM",
			"value": "1489126045447"
		},
		"technician": {
			"id": "6",
			"name": "Heather Graham",
			"email_id": "heather.g@zoho.com"
		},
		"request_type": {
			"id": "2",
			"name": "Request For Information"
		},
		"subject": "Unable to fetch mails",
		"department": null,
		"udf_fields": {
			"udf_date_601": {
				"display_value": "Mar 9, 2017 04:36 PM",
				"value": "1489057560000"
			},
			"udf_pick_20": "Admin",
			"udf_mline_314": "USA",
			"udf_pick_44": "Heather Graham",
			"udf_long_367": "123654789",
			"udf_sline_25": "5 th floor",
			"udf_sline_26": "6th floor",
			"udf_decimal_42": "124.00"
		},
		"resolution": null,
		"mode": {
			"id": "2",
			"name": "Web Form"
		},
		"id": "120",
		"resolved_time": {
			"display_value": "Mar 10, 2017 11:37 AM",
			"value": "1489126047225"
		},
		"responded_time": null,
		"attachments": [],
		"completed_time": {
			"display_value": "Mar 10, 2017 11:37 AM",
			"value": "1489126047225"
		},
		"site": null,
		"email_ids_to_notify": [
			"heather.g@zoho.com"
		],
		"is_fcr": false,
		"is_overdue": false,
		"email_to": [],
		"last_updated_time": null,
		"subcategory": {
			"id": "24",
			"name": "Mac OS X"
		},
		"item": null,
		"created_time": {
			"display_value": "Mar 10, 2017 11:37 AM",
			"value": "1489126045139"
		},
		"group": {
			"id": "1",
			"name": "Hardware Problems"
		}
	},
	"response_status": {
		"status_code": 2000,
		"status": "success"
	}
}

​
Workflow Library Example

Update Ticket with Manage Engine Servicedesk Plus and Send Results Via Email

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