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{    "request": {        "is_first_response_overdue": false,        "impact_details": null,        "impact": {            "id": "1",            "name": "High"        },        "urgency": {            "id": "2",            "name": "High"        },        "level": {            "id": "4",            "name": "Tier 4"        },        "description": "I am unable to fetch mails from the mail server",        "priority": {            "id": "4",            "color": "#ff0000",            "name": "High"        },        "sla": null,        "template": {            "id": "36",            "name": "Request to start the process associated to a new hire"        },        "created_by": {            "id": "4",            "name": "administrator",            "email_id": null        },        "requester": {            "id": "4",            "name": "administrator",            "email_id": null        },        "first_response_due_by_time": null,        "service_category": {            "id": "8",            "name": "User Management"        },        "is_reopened": false,        "status": {            "id": "3",            "color": "#006600",            "name": "Closed"        },        "approval_status": null,        "email_cc": [],        "due_by_time": null,        "closure_info": {            "closure_code": {                "id": "3",                "name": "Canceled"            },            "requester_ack_comments": null,            "closure_comments": null,            "requester_ack_resolution": true        },        "is_trashed": false,        "request_template_task_ids": [],        "assets": [],        "category": {            "id": "11",            "name": "Operating System"        },        "editor": {            "id": "5",            "name": "Shawn Adams",            "email_id": null        },        "time_elapsed": {            "display_value": "0hrs 0min",            "value": "2086"        },        "on_behalf_of": null,        "is_service_request": true,        "assigned_time": {            "display_value": "Mar 10, 2017 11:37 AM",            "value": "1489126045447"        },        "technician": {            "id": "6",            "name": "Heather Graham",            "email_id": "heather.g@zoho.com"        },        "request_type": {            "id": "2",            "name": "Request For Information"        },        "subject": "Unable to fetch mails",        "department": null,        "udf_fields": {            "udf_date_601": {                "display_value": "Mar 9, 2017 04:36 PM",                "value": "1489057560000"            },            "udf_pick_20": "Admin",            "udf_mline_314": "USA",            "udf_pick_44": "Heather Graham",            "udf_long_367": "123654789",            "udf_sline_25": "5 th floor",            "udf_sline_26": "6th floor",            "udf_decimal_42": "124.00"        },        "resolution": null,        "mode": {            "id": "2",            "name": "Web Form"        },        "id": "120",        "resolved_time": {            "display_value": "Mar 10, 2017 11:37 AM",            "value": "1489126047225"        },        "responded_time": null,        "attachments": [],        "completed_time": {            "display_value": "Mar 10, 2017 11:37 AM",            "value": "1489126047225"        },        "site": null,        "email_ids_to_notify": [            "heather.g@zoho.com"        ],        "is_fcr": false,        "is_overdue": false,        "email_to": [],        "last_updated_time": null,        "subcategory": {            "id": "24",            "name": "Mac OS X"        },        "item": null,        "created_time": {            "display_value": "Mar 10, 2017 11:37 AM",            "value": "1489126045139"        },        "group": {            "id": "1",            "name": "Hardware Problems"        }    },    "response_status": {        "status_code": 2000,        "status": "success"    }}