Lists ticket requests.

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Basic Parameters

ParameterDescription
Priority-
Search QueryFilters results which contain the given query.

​
Advanced Parameters

ParameterDescription
Page-
Results Per Page-

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Example Output

{
	"requests": [
		{
			"id": 1,
			"subject": "laptopfornewhire",
			"short_description": "NeednewLapTop",
			"created_time": {
				"value": 1482151699905,
				"display_value": "Dec19,201612:48PM"
			},
			"created_by": {
				"id": 3,
				"email_id": "admin@test.com",
				"name": "administrator"
			},
			"due_by_time": {
				"value": 1482208200805,
				"display_value": "Dec20,201610:49AM"
			},
			"is_service_request": false,
			"technician": {
				"id": 9,
				"name": "JenifferDoe"
			},
			"requester": {
				"is_vipuser": false,
				"id": 4,
				"name": "Guest"
			},
			"is_overdue": false
		},
		{
			"id": 2,
			"subject": "newhire",
			"short_description": "Needlaptopdock",
			"created_time": {
				"value": 1482151699905,
				"display_value": "Dec19,201612:48PM"
			},
			"created_by": {
				"id": 3,
				"email_id": "admin1@test.com",
				"name": "administrator"
			},
			"due_by_time": {
				"value": 1482208200905,
				"display_value": "Dec20,2016"
			},
			"is_service_request": false,
			"technician": {
				"id": 9,
				"name": "JenifferDoe"
			},
			"requester": {
				"is_vipuser": false,
				"id": 4,
				"name": "Guest"
			},
			"is_overdue": false
		}
	],
	"response_status": {
		"status": "success",
		"messages": [
			{
				"type": "success",
				"message": "Successfullyfetched.",
				"status_code": "10000"
			}
		]
	},
	"list_info": {
		"row_count": 20,
		"start_index": 1,
		"sort_field": "subject",
		"sort_order": "asc",
		"get_total_count": true,
		"search_fields": {
			"subject": "newhire"
		},
		"has_more_rows": "false",
		"filter_by": {
			"id": "34"
		}
	}
}

​
Workflow Library Example

List Tickets with Manage Engine Servicedesk Plus and Send Results Via Email

Preview this Workflow on desktop

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