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List Tickets

Lists ticket requests.

Basic Parameters​

ParameterDescription
Priority-
Search QueryFilters results which contain the given query.

Advanced Parameters​

ParameterDescription
Page-
Results Per Page-

Example Output​

{
    "requests": [
        {
            "id": 1,
            "subject": "laptopfornewhire",
            "short_description": "NeednewLapTop",
            "created_time": {
                "value": 1482151699905,
                "display_value": "Dec19,201612:48PM"
            },
            "created_by": {
                "id": 3,
                "email_id": "admin@test.com",
                "name": "administrator"
            },
            "due_by_time": {
                "value": 1482208200805,
                "display_value": "Dec20,201610:49AM"
            },
            "is_service_request": false,
            "technician": {
                "id": 9,
                "name": "JenifferDoe"
            },
            "requester": {
                "is_vipuser": false,
                "id": 4,
                "name": "Guest"
            },
            "is_overdue": false
        },
        {
            "id": 2,
            "subject": "newhire",
            "short_description": "Needlaptopdock",
            "created_time": {
                "value": 1482151699905,
                "display_value": "Dec19,201612:48PM"
            },
            "created_by": {
                "id": 3,
                "email_id": "admin1@test.com",
                "name": "administrator"
            },
            "due_by_time": {
                "value": 1482208200905,
                "display_value": "Dec20,2016"
            },
            "is_service_request": false,
            "technician": {
                "id": 9,
                "name": "JenifferDoe"
            },
            "requester": {
                "is_vipuser": false,
                "id": 4,
                "name": "Guest"
            },
            "is_overdue": false
        }
    ],
    "response_status": {
        "status": "success",
        "messages": [
            {
                "type": "success",
                "message": "Successfullyfetched.",
                "status_code": "10000"
            }
        ]
    },
    "list_info": {
        "row_count": 20,
        "start_index": 1,
        "sort_field": "subject",
        "sort_order": "asc",
        "get_total_count": true,
        "search_fields": {
            "subject": "newhire"
        },
        "has_more_rows": "false",
        "filter_by": {
            "id": "34"
        }
    }
}

Workflow Library Example​

List Tickets with Manage Engine Servicedesk Plus and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop