{
"id": "d88d505d-5199-11ee-a644-522476618ae8",
"orgId": "ce83e3cd-5199-11ee-a644-522476618ae8",
"riskIdentifier": "FGSC-RA1",
"riskRegisterId": "9f25da4f-1532-11ee-a87d-8e36b9d27de7",
"name": "Free Gas Safety Checks not provided in a complete and timely manner",
"description": "Requests from eligible customers for a Free Gas Safety Check are not actioned in an appropriate timescale leading to poor customer service, the potential for safety issues and non compliance with our SLCs.",
"category": "Controls Program - Customer Operations",
"response": "accept",
"responseRationale": "accepted",
"likelihoodLevel": 1,
"likelihoodRationale": "security",
"impactLevel": 1,
"impactRationale": "cyber",
"notes": "Reviewed by our internal team",
"ownerId": "ce83e3cd-5199-11ee-a644-522476618aek",
"toleranceLevel": 1,
"overrideActualRisk": false,
"overrideActualRiskReason": "low",
"overrideActualRiskBy": "ac57e976-69ab-11ed-b991-1284f382c88o",
"overrideActualRiskOn": "2023-08-10 20:27:32.890116+00",
"actualRisk": 4,
"overrideResidualLikelihood": false,
"residualLikelihoodLevel": 3,
"overrideResidualLikelihoodBy": "ac57e976-69ab-12ab-b991-1284f382c88a",
"overrideResidualLikelihoodOn": "2023-08-10 20:27:32.890116+00",
"overrideResidualImpact": true,
"residualImpactLevel": 2,
"overrideResidualImpactBy": "ac57e976-69ab-11ed-b991-1284f382c88d",
"overrideResidualImpactOn": "2023-08-10 20:27:32.890116+00",
"customFields": [
{
"fieldId": "ceb912ab-519b-11ee-a644-522476618ae8",
"fieldName": "Sponsor",
"fieldType": "text",
"textValue": "John Smith"
}
],
"status": "active",
"createdBy": "82d7c228-8bcd-11e9-a94b-ab3de8494987",
"createdOn": "2023-09-12T18:26:10.005365Z",
"updatedBy": "82d7c228-8bcd-11e9-a94b-ab3de8494987",
"updatedOn": "2023-09-12T18:26:10.005365Z",
"permissions": []
}
