Update Ticket Comment - BlinkOps Documentation

Update an existing comment on a ticket.

External DocumentationTo learn more, visit the Zoho Desk documentation.

Parameters

Parameter	Description
Attachment IDs	A comma-separated list of attachment IDs to associate with the comment. For more information, see Zoho Uploads documentation.
Comment ID	The ID of the comment to update.
Content	The content of the comment. Notes: * To mention an agent, use the format `zsu[@user:{zuid}]zsu`. * To mention a team, use the format `zsu[@team:{teamId}_{teamName}]zsu`.
Ticket ID	The ID of the ticket. Can be obtained from the `List Tickets` action.

Example Output

{
	"modifiedTime": "2017-01-24T14:12:45.163Z",
	"attachments": [
		{
			"size": "12734",
			"name": "Attachment_edited.png",
			"id": "4000000008994",
			"href": "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content"
		}
	],
	"commentedTime": "2017-01-24T14:06:58.000Z",
	"isPublic": true,
	"id": "4000000529001",
	"contentType": "plainText",
	"commenterId": "4000000008692",
	"content": "Fixed the issue.",
	"commenter": {
		"firstName": "Jade",
		"lastName": "Tywin",
		"photoURL": "https://desk.zoho.com/api/v1/portalUser/4000000008692/photo?orgId=292828",
		"name": "Jade Tywin",
		"roleName": "PortalUser",
		"type": "END_USER",
		"email": "jade12tywin@zylker.com"
	}
}

Workflow Library Example

Update Ticket Comment with Zoho Desk and Send Results Via Email

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